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Can I see my balance in real time?

On your meter

Your smart electricity meter shows you how much electricity you're using – and your latest balance – in real time.

Your smart gas meter also gives you this information, but half an hour after you've used the energy.

That’s because your smart electricity meter is continually connected to the mains. But your smart gas meter is 'asleep' most of the time to extend its battery life. It ‘wakes up’ every half an hour to update your energy use.

In the app / MyAccount

You can get the latest balance from your meter in MyAccount three times a day. Your balance also gets updated when you log into or top up on the EDF app. This counts as one of your updates.