A free SeeZero for FreePhase customers
Be quick. Once they’re gone, they’re gone.
Your FreePhase prices, brought to life
FreePhase gives you more choice over when you use electricity. Your new SeeZero in-home display makes it easier to act on that choice. It gives you a clear view of your energy use and FreePhase prices, so you can:
- See what electricity is costing you today
- Check your upcoming prices
- Spot zero-priced hours when they’re available
- Understand your use in pounds or kilowatt-hours
- Make more informed choices about when to use electricity
There’s no charge for the display or delivery. We only have 1,000 available, so order yours while stocks last.
Don't miss out
Your FreePhase screens at a glance
4 easy steps to get your free display
It only takes a few minutes to apply.
1. Complete the form
Enter your name, supply address and EDF account number. Confirm your FreePhase tariff and accept the trial terms.
2. We’ll check your details
We’ll verify your account, active supply, FreePhase tariff and smart meter compatibility. If you need a newer meter, we'll arrange an installation appointment.
3. Set up your display
Pair it with your Wi-Fi by following the simple on-screen instructions. You'll also need to connect it to your smart meter; just register your device with us. It may take up to an hour for your smart meter to connect.
4. FreePhase activation
Once your Wi-Fi and smart meter connection is set up, the firmware will update automatically update to FreePhase mode. Please allow up to 24 hours.
SeeZero FAQs
Can I view my meter readings on my SeeZero In-Home Display?
Yes, the meter readings can be seen on the device, under System Info > Meter information.
Why is my SeeZero showing “awaiting data”?
If your SeeZero shows “awaiting data”, it usually means it hasn’t fully connected to your smart meters yet. This can happen shortly after setup or if the connection is still being established.
If this message is displayed after previously showing data, it can also mean that it has lost connection with the smart meters.
If you received your SeeZero through EDF, please get in touch, we're here to help. If you purchased your SeeZero directly from the SeeZero website, you can reach the SeeZero support team via email at support@seezero.com.
Why am I only seeing consumption for one fuel, not both?
Sometimes, SeeZero connects to one fuel before the other. For example, you may see gas usage first while electricity data is still coming through. This is normal during the setup process and should resolve once both connections are complete.
If data is missing for one or more fuels after previously showing data, and you received your SeeZero through EDF, please get in touch. We're here to help.
If you purchased your SeeZero directly from the SeeZero website, you can reach the SeeZero support team via email at support@seezero.com.
Why is the System Health screen on my SeeZero In-Home Display showing a Wi-Fi error?
This could be due to the following:
The display is out of range of the Wi-Fi network, or it is not available – try moving the SeeZero closer to the access point or router
The security details for the configured Wi-Fi network have changed since they were set up
The display details have been actively blocked by the Wi-Fi network
The display is running on batteries – the Wi-Fi module does not function when running on batteries
My SeeZero In-Home Display regularly loses connection with my smart meters – what can I do about this?
The In-Home Display is connected to the communications hub, which is part of the electricity meter. Moving the SeeZero display closer to the electricity meter should help.
Why has my SeeZero In-Home Display screen gone blank?
Your monitor may be off for several reasons:
Under Settings > Display + Brightness, if you have selected Backlight to be off or the Backlight timer to be on, the screen will be blank when you are not using it (or when it is scheduled to be off). Tapping the screen will wake it up in this case.
If batteries are powering the monitor, they have run flat. Please connect the SeeZero to the supplied power adaptor and plug it in. Once the display is connected to mains power and you tap the screen, it should switch on.
If the device is not responsive, please follow the steps below to perform a reboot:
Disconnect the SeeZero from the supplied power adapter
Press and hold the button on the back of the device for 10 seconds
Wait 1 minute, then press and hold the button on the back until the screen wakes up
Plug the device back into the supplied power adapter.