Elec PAYG L&G TSG: Step 8 – Check status Electric only install

After 2 mins, press the 'Check Status' button on ToughPad to confirm commissioning process is continuing.

You CANNOT proceed to PPMID if you see:

8.1.1 – Commission Device Sync Clock - In Progress / Success /Failure
Data Model Update – In Progress / Success

If you see any of the above, check our Troubleshooting Guide below.

You CAN only proceed if you see either of the below service requests:

4.1.1
4.1.2

Switch on the CCU and proceed to PPMID.

If you don’t see any of the above, check our Troubleshooting Guide below.

Troubleshooting

8.1.1 – Commission Device Sync Clock – In Progress / Success /Failure

Installer actions to rectify this:

After 10 minutes, press 'Check Status' - if failure message received change Electric meter and Comms Hub once and go back to Step 2.
If this doesn’t work or you receive an error message, contact TSS for next steps.

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