There are a few practical things you need to be aware of before you use your display. They’ll help you get fully up and running safely.
Charging your display
It’s best to leave your smart meter display plugged into the mains. It has a built-in rechargeable battery which should last for around four hours if it isn’t plugged in. If the battery does get low, the low battery icon will flash and it takes about three hours to charge.
Find a suitable location
It’s a good idea to keep the in-home display as close as possible to the smart meter itself. If the message ‘connecting to smart meter’ is displayed more than one hour after turning it on, move it closer to the electricity/gas meter. If problems continue, call the smart metering team on 0333 009 7000
Smart meter connection
Each time you turn the smart meter display on, it will show ‘Welcome to IHD2’ then ‘Attempting to pair’. It takes less than a minute for your electricity usage to show on screen and around two minutes for your gas.