Step-by-step guide

With your in-home display, you can see how much electricity and gas you’re using and what it costs in near real time. Your electricity updates every ten seconds and your gas updates every 30 minutes. Having this information at your fingertips means you can keep a closer eye on your usage and take greater control over your household energy.

Before you start

There are a few practical things you need to be aware of before you use your display. They’ll help you get fully up and running safely.

Charging your display
It’s best to leave your smart meter display plugged into the mains. It has a built-in rechargeable battery which should last for around four hours if it isn’t plugged in. If the battery does get low, the low battery icon will flash and it takes about three hours to charge.

Find a suitable location
It’s a good idea to keep the in-home display as close as possible to the smart meter itself. If the message ‘connecting to smart meter’ is displayed more than one hour after turning it on, move it closer to the electricity/gas meter. If problems continue, call the smart metering team on 0800 015 8787(1)

Smart meter connection
Each time you turn the smart meter display on, it will show ‘Welcome to IHD2’ then ‘Attempting to pair’. It takes less than a minute for your electricity usage to show on screen and around two minutes for your gas.

 

 

1. Signal strength

More bars indicate a strong signal between your smart meter display and your smart meter. If you have a weak signal, try moving the smart meter display closer to your meter

2. Low battery

If your smart meter display is not connected to the mains, this will flash when the battery is very low. Connect the smart meter display to the power supply to recharge.

3. New message

Shows that a new message has been sent to your smart meter display. Press the Info button to read the message.

4. Current time

This one is pretty self-explanatory and shows the time (GMT). 

5. Usage indicators bars

Your energy usage is shown via a coloured indicator bar. Green means low, amber means medium and red means high. The energy usage levels are pre-set but will change and update based on your household usage overtime*
*Maximum usage levels are pre-set at 20kW

6. Next tariff

This tells you if your costs per kWh are due to change within the next hour. This may happen, for example, if your tariff has an evening rate. A green arrow means your costs will reduce and a red arrow means your costs will increase.

7. Lower display

Displays additional text when you’re on certain screens.

8. Usage and cost

Displays the amount of energy used (kWh) or the cost of the energy used (£).

9. Energy information

Shows which energy information is being displayed - electricity, gas or both. Electricity is represented by the lightning bolt symbol. Gas is represented by the flame symbol.

10. Power supply

Indicates your smart meter display is connected to a power supply.

Understanding your smart meter display

Function buttons

Below you’ll find details of all the main functions and descriptions of the main screen menus and displays. Alternatively you can download our PDF guide:

Home

Press this to return to the main screen.

 

Utility

Press this to scroll through the usage and cost of your electricity, gas or both.

 

Info

Press this button to scroll through various menu options including seeing your latest meter reading or turning the key sounds off.

Time Period

Press to see your energy usage or the costs for the current day, week, month and year.

 

Back and forward arrows

Press these to scroll backwards and forwards through the options.

 

Ambient light

Your smart meter display has an ambient light which will change based on your electricity usage – green means low, amber means medium and red means high.

 

Read these tips to use your smart meter display safely

  • Only use the power lead provided by us and don't use it if it's damaged   
  • Clean the smart meter display with a soft dry cloth and avoid getting any liquids on it
  • If it’s faulty call us on 0800 015 8787(1) so we can help you - don't open the display yourself
  • Avoid keeping the smart meter display or power pack in direct sunlight.

How to troubleshoot your smart meter in-home display

Connection lost or attempting to pair?

  • Move your in-home display closer to your smart meter.
  • Electric appliances that use wi-fi can sometimes get in the way of the signal. Even walls can interfere with the signal.

 

If your smart meter display is still not updating, try resetting it:

  • Unplug your in-home smart meter display
  • Hold the power button on the back for five seconds
  • Leave your in-home display off for one minute,plug it back in and switch it back on
  • Still not working after another minute? Call our customer services team 0800 015 8787(1)

Information stopped showing in real time?

If you’re trying to see how much electricity you’re using in real time, tap the fuel button once. If you’re trying to see how much gas you’re using, tap twice. Your gas information only updates every half an hour.

Got a question about smart meters?

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