Smart Charging (residential) sign up bonus terms and conditions

‘we’ or ‘us’ or ‘our’ refers to EDF Energy Customers Limited (“EDF”), a company registered in England and Wales with company registered number 02228297 and whose registered office is Nova North, 11 Bressenden Place, London, SW1E 5BY. 

The Offer

1. The offer is available to the first 500 Eligible Customers who agree to EDF’s “Smart Charging bolt on” Terms and Conditions (the “Bolt-On T&Cs”) and consists of one £25 bill credit (the “Offer”). The Offer will be automatically applied to the Eligible Customers electricity supply account held with EDF within 30 days from the date they successfully register for smart charging (“Offer Application Date”).

2. By registering your interest in the Bolt-On T&Cs, you will automatically be entered into this Offer and agree these terms and conditions (“you”, “the Customer”). You may opt-out off participating in this Offer at any time by
contacting EDF in accordance with Clause 21.

3. Participating in the Bolt-On, including smart charging and energy management, may affect your electric vehicle
battery’s performance and lifespan. We do not guarantee that using the Bolt-On will avoid battery degradation and it may impact your electric vehicle battery’s lifespan or value. It is your responsibility to ensure that smart charging is compatible with your battery’s warranty.

Eligibility

4. To be eligible for the Offer (“Eligible”), you must:
• sign the Bolt-On T&Cs;
• at all times comply with the terms of this Offer and the Bolt-On T&Cs; and
• meet and maintain all of the eligibility criterion within this Offer and the Bolt-On T&Cs.

5. If at any point you are no longer Eligible prior to the Offer Application Date, you must immediately notify EDF and you will automatically no longer be entitled to the Offer.

6. EDF are under no obligation to award the Offer to any Eligible Customer who in its sole discretion becomes
ineligible at any point prior to the Offer Application Date.

Selection

7. Offers will be awarded by EDF to the first 500 Eligible Customers and will be awarded on a first-come first-served basis.

General

8. Subject to the foregoing, the Offer will automatically be applied by EDF to your electricity supply account by the Offer Application Date and will be shown on your bill as a bill credit.

9. The Offer is available until all 500 Offers have been awarded to Eligible Customers in accordance with Clause 7.

10. The Offer cannot be used in conjunction with any other offer.

11. The Eligible Customer is entitled to one Offer and will be applied to their electricity account only.

12. Any Offer awarded to the Eligible Customer by EDF cannot be redeemed, traded or received in any other format than a bill credit, and cannot be transferred to any other person or supply account.

13. Fulfilment of these terms and conditions must be validated by EDF before Offers can be issued and EDF shall
endeavour to apply the Offer by the Offer Application Date but is not liable to the Eligible Customer for any delay.

14. Where the Eligible Customer has chosen to opt-out of these Offer terms and/or exit the Bolt-On T&Cs early and before the Offer Application Date, the Customer will automatically become ineligible for the Offer.

15. Notwithstanding Clause 9, EDF reserves the right to end, extend, revoke, amend or replace all or part of the Offer and any of the terms and conditions contained herein, including but not limited to the number of Eligible Customers to be awarded the Offer, or where it must comply with the decision of any relevant judicial or regulatory body, with immediate effect and shall not be held liable for doing so. The latest version of these terms will be available on EDFs website.

16. By participating in this Offer, you warrant that all information submitted by you is true, current and complete. If any information you provide is found to be fraudulent or incorrectly completed or if EDF have reasonable grounds to believe that you have breached any of these terms and conditions, you will automatically no longer be Eligible and EDF may withdraw or reclaim any Offer that has been awarded to you.

17. EDF are not liable to you for any loss you incur howsoever caused, including but not limited to any losses which arise from any technological or procedural omission, failure or error and/or any action, inaction or delay by EDF or any other third party or event beyond direct control to which EDF may rely upon in order to provide the Offer to you.

18. By participating in this Offer and thereby accepting these terms and conditions, you acknowledge that you have read and understood EDF’s privacy policy which shall apply to the processing of your personal data in connection with the Offer.

19. Each of these terms shall be a separate provision applying and surviving even if for any reason one or other of the said provision is held inapplicable or unreasonable in any circumstances.

20. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms and conditions or its subject matter or formation.

21. If you have any queries with regards to the Offer, please contact the customer services team via telephone 0333 006 9950. We will not respond to queries about non receipt of Offers unless an Offer has not been redeemed by the Offer Application Date.