Payments

It is important to pay your energy charges by the due date specified on your bills. By paying on time, you will reduce the risk of receiving any late payment / interest charges and avoid falling into debt.

Payment support

We're here to support you.

For contact details and opening times, head to our Contact Us page

Or, you can raise a query using our MyBusiness portal

We’ll write to you if there’s an outstanding balance on your account. We’ll also let you know about any late payment or interest charges that may apply.

Need a copy of your invoice? You can download your bills from our MyBusiness portal

Paying by Direct Debit is the easiest and most efficient way to manage your bills. It cuts down on admin, saves you time, and helps keep everything running smoothly. To find out more, and complete a Direct Debit Instruction, visit our Billing and Payments page

Credit support

To give our customers certainty, we always assess credit support upfront.

We use the latest available credit scores and where needed, we’ll be in touch to discuss options for credit support.

We’ll ask you to pay an amount of credit support; this can also be called a security deposit.

Given the wide variability in the non-domestic energy market, we may occasionally use a different approach.

 

  • A minimum supply period of three months which accounts for the time it would take to de-energise a supply
  • The cost of selling back unused energy to the market in the event of customer failure will be included
  • An agreed credit limit for your business will be deducted from this estimated value

 

If requested, we’ll review security deposit holdings once a year

If there’s been an improvement to your credit scoring, please get in touch with your Account Manager.

Steps to Collecting Overdue Debt

When your account falls overdue, we will contact you to request urgent payment. Late Payment / Interest Charges may be applied to your account.

We may pass your account to an external Debt Collection Agency / Partner or our Legal Team who may contact you on our behalf.

If we haven’t heard from you and your account is still overdue, we may write to you to let you know we will visit your business premises. If you are not present when we attend the visit, we will leave a Notice of Intention to De-energise your Energy Supply.

We may apply for a warrant from the court to enter your premises and De-energise (Terminate) your supply. You will be charged for costs related to the application and a security deposit calculated based on a minimum of 3 Months Electricity consumption on your current unit rates may be required. If you pay your overdue balance prior to the court hearing, we will withdraw our application.

Smart Meter customers please note a warrant may not be required.

Your Energy supply may be De-energised, and you will be charged for the De-energisation. We may record any outstanding balances that are not paid with credit reference agencies. This may impact your ability to access credit in future.

To Re-energise your supply, you are required to pay the full balance on your account and any additional costs associated with it prior to Re-energisation.