Only read your meter if it is safe to do so. If your meter is located at a height or in a difficult-to-access position, please get in touch so we can help you. You can contact us via email at hello@edfenergy.com or speak to one of our energy specialists by calling 03330 069 950.(1)
Our Customer Service team is available Monday to Thursday, 8am–6pm, and Friday, 8am–4pm. Outside these hours, our IVR self-serve options and emergency support team are here to help if you've lost supply due to a meter fault. Calls to UK-wide numbers are included in any inclusive call plan you may have. If you don't have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you're unsure.