Information booklets

Our information booklets give you an overview of the way that EDF Energy operates and the range of services we provide. If you require any of our information booklets in a different language, please call customers services on 0800 096 9000(1).

Click on the links below to download a PDF version(2)

Making a complaint
Paying your energy bills
Priority services
Saving energy at home
Site access
Using your prepayment meter
Customer information, including tips on gas safety, meter work charges and your rights
EDF Energy’s guaranteed standards of service
Guaranteed standards of performance

Go to help and support

Help and advice

Notes

Calls to 0800 and 0808 numbers are free from BT landlines and UK mobile networks but other phone companies may charge for these calls.
If you are unable to view our pdf booklets then please go to www.adobe.com and download adobe acrobat reader. It’s free of charge and will only take a few minutes to install.