Information booklets

Our information booklets give you an overview of the way that EDF Energy operates and the range of services we provide. If you require any of our information booklets in a different language, please call customers services on 0333 200 5100(1).

Click on the links below to download a PDF version(2)

Making a complaint
Paying your energy bills
Priority services
Saving energy at home
Site access
Using your prepayment meter
Customer information, including tips on gas safety, meter work charges and your rights
Guaranteed service standards guide
Guaranteed service standards performance results

Go to help and support

Help and advice

Notes

Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.
If you are unable to view our pdf booklets then please go to www.adobe.com and download adobe acrobat reader. It’s free of charge and will only take a few minutes to install.

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Information booklets

Notes