Information booklets
Our information booklets give you an overview of the way that EDF operates and the range of services we provide. If you require any of our information booklets in a different language, please get in touch.
Click on the links below to download a PDF version(1)
- Making a complaint
- Paying your energy bills
- Priority services
- Saving energy at home
- Site access
- Using your prepayment meter
- Customer information, including tips on gas safety, meter work charges and your rights
- Guaranteed service standards guide
- Guaranteed service standards performance results
- Gas customer standards of performance 2020-2021