Information booklets

Our information booklets give you an overview of the way that EDF Energy operates and the range of services we provide. They’re available in English however we can provide them in Bengali, French, Gujarati, Hindi, Punjabi, Somali, Turkish, Urdu and Welsh on request.

Click on the links below to download a PDF version(1)

• Making a complaint
• Paying your energy bills
• Priority services
• Saving energy at home
• Site access
• Using your prepayment meter
• Customer information, including tips on gas safety, meter work charges and your rights
• EDF Energy’s guaranteed standards of service
• Guaranteed standards of performance