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What does my gas prepayment meter display tell me?

Summary

  • A gas prepayment meter will give you all the information you need about the credit and debt on your meter, and the regular payments we take from it.
  • You generally get all the information you need from nine of the available screens (see table below).
  • To get to most screens, just press and hold the red button until you hear a beep; then keep on pressing the red button until you get to the right screen (see more below).
  • You'll need your card in the meter to access some of the screens (see table below).
  • This information is for prepayment meters only; it's not for pay-as-you-go smart meters.

What meter display screens do I need to know about?

Screen What does it tell me? Do I need my card in the meter?
00 The amount of credit on your meter No
01 How much of your latest top-up was allocated to paying back missed standing charge or instalment plan payments No
02 How much of your latest top-up was allocated to paying back the emergency credit you've used No
03 How much of your latest top-up was allocated for you to use on gas No
OWED What you owe for the emergency credit you've used, as well as for missed standing charge or instalment plan payments Yes
17 Your daily standing charge No
22 Your emergency credit allowance (£6 for all prepayment customers) No
26 The weekly amount due on your instalment plan Yes
27 The amount of debt left to pay on your instalment plan Yes

It's a good idea to double check you're on the right screen, as not all meters give you the screens in numerical order.

How do I get to the different screens on my gas prepayment meter?

To get to most screens:

  • Press and hold the red button until you hear a beep.
  • Keep on pressing the red button until you get to the screen you need.

To get to the 'OWED' screen:

  • With your card in the meter, press and hold the red button until you hear a beep.
  • Press the red button again to get to the 'OWED' screen.

To get straight to screen 27:

  • With your card in the meter, press and hold the red button to get to screen 27.
  • If your meter doesn't let you take this shortcut, just scroll through the screens in the normal way.