Meters

What meter-related information do you need help with?

How to read your electricity meter

You don't need to read your meter if you have a smart meter - it automatically sends us your meter readings.

Get a smart meter


How do I read a digital meter?

electricity digital meter

Write down numbers from left to right, ignoring any numbers in red or in a red surround.

If your tariff gives you lower-priced off-peak electricity like ECO20:20 or Economy 7 your meter may have two rows of figures as shown below:

20 or Economy 7

If your meter has more than one row of figures, write down all the numbers from left to right in each row, ignoring any numbers in red or in a red surround. The previous meter readings on your bill will indicate which is a 'day rate' and which is a 'night rate'.

How do I read an electronic meter?

electricity electronic meter

Some electronic meters have a cycle display button that you need to press to take readings; and some automatically scroll through the various displays. With a meter with two rows of figures, write down all the numbers from left to right in each display, ignoring any numbers in red or in a red surround. The previous readings on your bill will indicate which is a 'day rate' and which is the 'night rate'.

How do I read a dial meter?

electricity dial meter

Each dial turns in the opposite direction to the one before it. Before you read your dial meter, check the direction of your dials. They may not be exactly as those illustrated above. Every dial on every meter revolves from 0 to 1 and through to 9, before continuing to 0 again. In the example above, the dial meter reading shows as 44928.

To read an electric dial meter correctly:

  1. Read the dials from left to right
  2. If the pointer is between the two numbers, always take the lower number
  3. If the pointer is directly over a number, write down that one
  4. If the pointer falls between 9 and 0, write down 9 and reduce the reading you've already taken for the dial on it's left by one. For example, if you originally recorded 5, reduce it to 4
  5. Don't read the last dial on the right

How to read your gas meter

You don't need to read your meter if you have a smart meter - it automatically sends us your meter readings.

Get a smart meter


Where is my gas meter?

First thing's first - you need to locate your meter! If you own your home and there are similar properties nearby, ask a neighbour where their meter is. If you live in rented accommodation, your landlord should be able to tell you where to find the meter.

In most properties though, the gas meter will either be in the kitchen, in the hallway or outside in a cupboard or meter box.

How do I read a dial gas meter?

gas dial meter

To read correctly:

  • Read the dials from left to right
  • If the pointer is between two numbers, always take the lower number
  • If the pointer falls between 9 and 0, write down 9
  • Ignore red dials, ones marked '100 per rev' and the largest dial

So in this example, the dial meter reading will be 6653.

Each dial turns in the opposite direction to the one before it. Before you read your dial meter, check the direction of your dials. They may not be exactly as those illustrated above. Every dial on every meter revolves from 0 to 1 and on to 9 before continuing to 0 again.

 

How do I read a digital gas meter?

gas digital meter

To read correctly:

  • Read the numbers from left to right, ignoring any numbers shown in red
  • Ignore any digits in a red surround
  • Ignore any printed zeros
  • Ignore any digits after the decimal point

Submitting your meter readings

Want to submit a meter reading? Send it now through MyAccount.

Submit meter reading 


When do I give my meter readings?

It's best only to give a meter reading when we ask for one, as it keeps things simpler. The number of meter readings we ask for depends on how you pay:

  • Budget Direct Debit. We'll ask you for your meter reading twice a year - just before your next Direct Debit review.
     
  • Direct Debit Whole Amount (exact monthly payments). We'll ask you for a meter reading each month.
     
  • Direct Debit Whole Amount (exact quarterly payments). We'll ask you for a meter reading every three months (every quarter of a year).
     
  • Cash, card or cheque (monthly). Although you get a bill every month, we only ask you for a meter reading every three months (you can also submit a reading after getting an estimated bill).
     
  • Cash, card or cheque (quarterly). We'll ask you for a your meter reading every three months (every quarter of a year).

Not sure about the way you pay? Find out in 'Tariff details' in MyAccount.

Where can I submit my meter readings?

Can I submit meter readings by photo?

Yes! You can submit your photo meter reading using the EDF app. If we have any issues in processing your meter reading, we'll contact you within three days. The app is free and can be downloaded for both iOS and Android devices. Just remember to make sure you’re using the latest version of the app.

Problems reading your meter

Every now and then things go wrong when it comes your meter reading. Just let us know and we can get it fixed.

I've entered the wrong meter reading. Can I change it?

Don’t worry, it happens from time to time. If you think you may have given us an incorrect reading, just get in touch and we’ll get it sorted for you.

Your system won’t accept my meter readings – what should I do?

First of all, check your readings are correct, then try submitting them again. If that doesn’t work, just get in touch and we'll sort it out for you.

The meter you’re billing me for isn’t the meter at my address. What should I do?

It might be that the meter was changed at the property and we didn’t update the details at our end.

As long as it’s safe to do so, make a note of the meter’s serial number along with the details from any stickers or cards attached to it (these will often have the previous meter number, meter readings from the exchange and dates on them, which will help us see what’s changed). Then contact us so we can look into it for you. We might also ask you to send us a photo of the meter.

The glass on my meter display screen is cracked. Do I need to do anything?

Please get in touch if your electricity or gas meter is damaged in any way, including a broken display. We’ll arrange for an engineer to visit you to check it.

What happens after I give a meter reading?

Budget Direct Debit (regular monthly payments) customers

If you are on Budget Direct Debit (regular monthly payments) and we've asked you for a meter reading, it's time for your next Direct Debit review. This is when we check your payments are still on track.

You should also get a bill within a couple of days of your meter reading. This will tell you if your payments are going up, down or staying the same.

See when your next direct debit review is by logging into MyAccount

Why your bill can take a little longer!

If your meter reading didn't look right for some reason, we need to check it's okay to use. We aim to get your bill to you within five days, but at busy times it can take a little longer.


You didn't ask me for the meter reading – what happens next?

It's best only to give a meter reading when we ask for one, as it keeps things simpler. If you have given us an extra reading, you might still get a bill (as long as you haven't had an accurate bill within the past six months). But we won't review your Direct Debit again, or change your monthly payment amount until your next check-in.

When is my next check-in?

Find out in MyAccount.


Direct Debit Whole Amount (exact monthly payments) customers

You asked me for the meter reading – what happens next?

We normally update your balance in MyAccount straight after you give us your meter reading, and you should get a bill within a couple of days.

We bill you for the exact amount of energy you've used – and this is what comes out of your bank as your next Direct Debit payment.

Why your bill can take a little longer!

If your meter reading didn't look right for some reason, we need to check it's okay to use. We aim to get your bill to you within five days, but at busy times it can take a little longer.


You didn't ask me for the meter reading – what happens next?

If you have given us an extra reading, we'll keep it on your records. But we won't update your balance in MyAccount, and you won't get a bill.


Cash, card or cheque customers

You asked me for the meter reading – what happens next?

If you pay by cash, card or cheque we normally update your balance in MyAccount straight after you give us your meter reading, and you should get a bill within a couple of days.

Why your bill can take a little longer!

If your meter reading didn't look right for some reason, we need to check it's okay to use. We aim to get your bill to you within five days, but at busy times it can take a little longer.


You didn't ask me for the meter reading – what happens next?

It's best only to give a meter reading when we ask for one, as it keeps things simpler.

If you have given us an extra reading, we'll keep it on your records. But we won't update your balance in MyAccount, and you won't get a bill.

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