I want a refund of my account credit

If you pay by Direct Debit

It's usual for your account to appear in credit for part of the year. We'll update your Direct Debit twice a year to keep your payments on track. Find out more about your direct debit

You'll get a refund automatically if you've got £150 or more of credit at the end of your billing year. If you have less than £150 credit in your account, we'll put it towards your future energy costs.

Don't want to wait for an automatic refund or don't pay by Direct Debit?

  1. Make sure you've submitted a meter reading within the past 10 days.
  2. Fill in our online refund form.
  3. See your credit refund in your bank account within three working days.

Request a refund

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