I’m a dual fuel customer, but you’ve sent me a bill that’s only for one fuel. Why is that?
This might be because we’ve only got a meter reading for one fuel. That could happen if we couldn’t accept the meter reading for the second fuel for some reason (e.g. if it’s lower than a previous meter reading).
How to get a bill for the missing fuel
Send us a meter reading. There are three ways you can do this:
- log in to MyAccount (if you haven’t used it before you can register - you'll need your account number and email address)
- download our app
- call our automated phone line on 0333 200 5108(1) - remember to have your account number handy (we can still take your reading without it, but it might take us a bit longer to process it).
(1) Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.