Delivering faster and more reliable switching

What is Faster Switching about?

Faster Switching is the name given to the Ofgem regulatory project designed to make the switch to energy suppliers faster, easier and more cost-effective.

The first change is due to go live on the 18th of July 2022, when energy suppliers will be offering customers the opportunity to switch within 5 working days.

At EDF we've been working really hard to update our systems and internal processes to support this change in line with Ofgem's programme. And will be offering this new faster switching process in line with the new Ofgem regulation from July 18th. 

There will be a period from the end of June, during which time the changes will be implemented where switching to an energy supplier may take a little longer, this is whilst the final testing and updates are made.

What happens from the 18th of July?

Residential customers - what does Faster Switching mean for you?

You will be given a choice when you switch. This will be whether you choose to switch after or within your cooling-off period (which is the 14-day window during which you can cancel your contract).

How long will the switching process take?

If you chose to switch after your cooling-off period

From start to finish, the switching process should take place within five working days after your cooling-off period ends. (This is the 14-day period during which you can cancel your contract if you change your mind.)

If you choose to switch within your cooling-off period

Your switch will take place within five working days and you'll start paying us for any energy as soon as your switch is complete. You still get a 14-day cooling-off period – and can change your mind if you want to cancel your switch to us. But remember that if we've already started supplying you with your energy, you'll need to pay us for any gas or electricity you've used in this time.

Whichever option you pick, you'll still need to give plenty of time to make sure you’ve paid any outstanding bills with your old supplier, as it could affect your switch.

If you're taking both electricity and gas from us, your supplies may start on different dates, but we'll let you know either way.

What information will I receive when I switch over to EDF?

You'll receive:

• a letter or an email confirming your new tariff details

• payment method and key dates for your diary (your cooling-off period, when you should submit your first meter readings, and your expected switch date)

• information on all the benefits

• prices and terms and conditions of your new tariff

• your contract

You'll either get this through the post, or we'll email you a link to view it online. You'll receive it by email if you've chosen to go paperless, or have signed up to an online-only tariff. If that's the case, then you'll need to register for MyAccount to view your welcome pack.

How can I keep track of my switch?

Keep up to date with the process of your switch online or in the app. There's no need to call us – just sign up for MyAccount to get started.

Do I need to let my current supplier know that I am switching to EDF?

No, we will contact your current supplier on your behalf and advise them of your switch date.

Business customers - what does Faster Switching mean for you?

From start to finish, the switching process should take place within five working days – unless you choose to future-date your switch after this time. In which case, we’ll simply start supplying you with energy on your desired date.

We take care of the switch for you and will keep you updated on its progress, so you can get on with the important job of running your business. If you sign up for MyAccount, you can also track the status of your switch here too.

If you're taking both electricity and gas from us, your supplies may start on different dates, but we'll let you know either way.