If you are not currently in a position to arrange an appointment, we can wait until you know of a date which would be suitable, providing 15 working days notification. Please be aware that in this situation we would not be able to make any Feed-in Tariff payments until it was resolved. However, your account would accrue a balance to be paid once everything was back to normal. We are also required to let OFGEM (The Office of Gas and Electricity Markets) know, so it’s important that you contact us at your earliest opportunity.
Please find details of the requirements regarding access to the eligible installation and meters in section 6 of your Statement of Terms.