Don't miss out on your £400 energy rebate!

What support am I due to get if I have a prepayment meter?

All households across Great Britain received a £400 rebate, broken down into six monthly instalments from October 2022. The first two discounts were £66, followed by four payments of £67 from December until March 2023. This government scheme was set up to help customers with their large energy bills over the winter.

Customers don't need to apply to receive the £400 payment. We'll contact you automatically and send your vouchers if we have all your details.

And the great news is customers don't need to pay it back.

What to do if I haven't received any vouchers or the info on them is incorrect?

It could be as simple as we don't have an updated account for you. Use our online form and leave us your details, and we can update your account. We won't use this information for anything else; we want to ensure you don't miss out on your £400 rebate.

Give us the correct details

What do I do once I get my prepayment vouchers?

When you get your vouchers through the post, take them to your nearest Post Office® and redeem them. Information on how to redeem your vouchers is sent in the post. The vouchers expire after 90 days, so don't miss out. If you can't get to your Post Office®, someone else can take them for you as long as they have your ID.

Types of ID you can use;

• a UK driving licence
• a current passport
• a bank statement
• a council tax bill
• proof of benefits or a utility bill

Find your nearest Post Office®

When can I use my prepayment vouchers?

All vouchers need to be redeemed by 30 June, so please don't hold on to them and get them redeemed as soon as possible.

All vouchers must be redeemed by 30 June 2023

What to do if I haven't yet received any vouchers?

We're sorry if you've not received any vouchers yet. Our teams have been working hard to ensure everyone has received their vouchers. There were issues with postal strikes at the end of last year, which meant they took longer to arrive in the post.

If you still haven't received your vouchers, please give us your information, and we'll arrange this.

We'll need the following information from you;

• Your name
• Your EDF account number
• Your address

Please be aware of scams

We're aware of scams where scammers pretend to be your energy supplier or the energy regulator Ofgem and ask you to sign up for the energy discount and ask for personal information or bank details. If you get any communication that asks you for personal or bank information, this is a scam

How to report a scam

'Which' has a helpful guide on how to report scams.

If English isn't your first language, please use Google translate to help you.