EDF promotional offer - £175 hotel break voucher - general terms and conditions

EDF EV Offer - Terms and Conditions  

‘we’ or ‘us’ or ‘our’ refers to EDF Energy Customers Limited trading as EDF (“EDF”), a company registered in England and Wales with company number 02228297 and whose registered office is at Nova North, 11 Bressenden Place, Victoria, London, SW1E 5BY.  
 
This offer is administered by TLC Marketing Worldwide UK Ltd (“TLC”) a company registered in England & Wales with company number 08443661, having its registered address 55 Baker Street, London, W1U 8EW. 

The Reward 

1.The Reward is a £175 (one hundred and seventy-five pounds sterling) (including VAT) e-voucher reward code to be used as credit towards select third party hotel providers, as chosen by and redeemable through TLC’s website (“Reward”). 

2. By registering your interest in this Reward, you are agreeing to be bound by these terms and conditions (“you”, “the Customer”). 

3. The Reward is an invitation-only offer available to selected new and existing EDF customers who receive an email invitation from EDF in relation to the Reward (the “Eligible Customers”), and who successfully sign up to EDF’s Go Electric or Pod Point Plug & Power electric vehicle tariffs (the “Tariff”) and satisfy the eligibility requirements set out in these terms and conditions. 

4. The Customer must redeem the unique reward code provided in EDF’s email before midnight on 14 August 2027 (“Redeem”), following which the Reward is valid to be used on TLC’s website for 12 months from the date the Customer Redeems it, in accordance with Clause 10.  

5. Subject to Clause 15, EDF will issue unique reward codes to Eligible Customers until the earlier of 

a) 5:00pm on the 30 June 2027 (“Claim Period”); or  

b) where total number of Rewards successfully redeemed in accordance with Clause 10 reaches 5000.  

6. These terms and conditions are separate and supplemental to any other terms and conditions that you may have to agree to with TLC, for example to access the TLC’s website in order to use the Reward. 

7. EDF may contact you by email and SMS in connection with the administration of the Reward.  

Eligibility 

8. To be eligible for the Reward, you must: 

  • at all times comply with these terms and conditions, the terms and condition of TLC and any third-party hotel or booking provider which you choose to redeem the Reward with; 

  • be aged 18 or over; 

  • reside in Great Britain (the Reward is not available in Northern Ireland); 

  • following submission of the registration form, complete sign-up to an eligible Tariff within 14 days using the links provided on the confirmation page; 

  • not cancel the Tariff within 14 days following the date you become live on supply under that Tariff; 

  • pay by Direct Debit for the entire duration of the Tariff;  

  • pay the first invoice for supply provided under the Tariff in full and by the payment deadline specified on the invoice; 

  • If you are an existing EDF customer, you must use the email address registered to your EDF account when completing the Reward registration. 

  • If you are a new customer, you must use the same email address for both your Reward registration and your Tariff application. If different email addresses are used, you will not be eligible for the Reward. 

  • not be an employee of EDF; and 

  • meet all the Participation provisions at Clause 9.   

8.1 EDF reserves the right not to award the Reward where the email address submitted through the registration form does not match the email address associated with the relevant Tariff sign up. 

8.2 If at any point prior to receiving the Reward you cease to satisfy the eligibility requirements set out in this Clause 8, you will automatically cease to be eligible for the Reward. 

8.3 EDF are under no obligation to award the Reward to any Eligible Customer who in its sole discretion becomes ineligible. 

Participation 

9. To access the Reward, you must:   

  • Access the email EDF sent to you following successful sign-up to the Tariff. This will contain a unique reward code which you will need to Redeem the Reward on TLC’s website.  

  • Redeem the unique reward code before midnight on 14 August 2027 by accessing TLC’s website using the hyperlink in the email, submitting your name, unique reward code and email address via the TLC website.  

  • When you have submitted your details, a confirmation screen will be displayed and you will receive an email from TLC on behalf of EDF, containing a link to your unique reward code, a username and a PIN. You will then have 12 months from the date you Redeem the Reward on TLC’s website before it automatically expires. 

  • The Reward will be automatically deducted from the total amount payable to the hotel, during the booking process which is wholly managed by TLC. 

  • The Reward can be used in part-payment or in full against one booking, but multiple vouchers may not be used for the same booking. 

Selection 

10. Rewards will be awarded by EDF to Eligible Customers only. 

General 

11. Unless otherwise permitted by EDF, the Reward cannot be used in conjunction with any other offer, discount or reward provided by EDF. 

12. Only one registration form submission is permitted per customer during the Claim Period and each registration must be linked to a single email address. Customers may not submit multiple registrations using different email addresses. 

13. Any Reward awarded to an Eligible Customer cannot be redeemed, traded or received in any other format and cannot be transferred to any other person.  

14. All transactions must be validated by EDF before the Reward can be issued.   

15. EDF reserves the right to end, extend, revoke, amend or replace all or part of the Reward and any of the terms and conditions contained herein, including but not limited to where it must comply with the decision of any relevant judicial or regulatory body, with immediate effect and shall not be held liable for doing so. The latest version of these terms will be available on EDF’s website here. 

16. By registering your interest in this Reward, you warrant that all information submitted by you is true, current and complete. If any information you provide is found to be fraudulent or incorrectly completed or if EDF have reasonable grounds to believe that you have breached any of these terms and conditions, you will automatically cease to be eligible for the Reward, and EDF may withdraw or reclaim any Reward that has been awarded to you.  

17. EDF are not liable to you for any loss you incur whatsoever and howsoever caused, including but not limited to any losses which arise from any technological or procedural omission, failure or error and any action, inaction or delay or decision by EDF, TLC, and other third party (including but not limited to any hotel or travel providers) or event or processes beyond direct control to which EDF may rely upon in order to provide the Reward to you. Nothing here is intended to exclude any liability for death or personal injury as a result of EDF’s negligence or generally for intent as well as for gross negligence. Without prejudice to the foregoing, the maximum liability of EDF to you arising under these terms and conditions for all claims shall not exceed £175 in the aggregate. 

18. Each hotel provider may have varying terms and conditions including refund policies which need to be reviewed carefully before confirming as these are beyond direct control of EDF and EDF is therefore not responsible to you for any refund of a Reward, in part of full, where your booking with a hotel provider is postponed, cancelled or affected in any way,  

19. Whilst you may be entitled to a 14-day statutory cooling-off period for the Tariff, where you choose to exercise this right and cancel the Tariff, you will automatically waive any right to the Reward. 

20. By registering your interest in this Reward and thereby accepting these terms and conditions, you acknowledge that you have read and understood EDF’s privacy policy which shall apply to the processing of your personal data in connection with the Reward. This includes the use of the email address and mobile telephone number provided for the administration of the Reward and related communications regarding eligibility, fulfilment and redemption. 

21. Each of these terms shall be a separate provision applying and surviving even if for any reason one or other of the said provision is held inapplicable or unreasonable in any circumstances. 

22. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms and conditions or its subject matter or formation.  

23. EDF does not intend that any part of these terms and conditions shall be enforceable solely by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to these terms and conditions. 

24. If you have any queries with: 

  • EDF’s email and the information contained therein, please contact the customer services team via email (hello@ edfenergy.com) or +44 (0) 333 006 9950.