Choose your smart meter preferences

You’re in control of how often your smart meter sends us readings. Now is the time to check you’re on the right read schedule for you. This is broken down into two categories:  

  • Your existing smart read preference 

  • New Market-wide Half-Hourly Settlement preference 

What are smart meter read frequency preferences?

When you get a smart meter from EDF, we’ll ask you how you’d like it set up during installation.

We recommend half-hourly reads. Why?

  • Your bills become more accurate
  • You get full access to tools like Energy Hub, which gives personalised tips to save energy and money
  • It’s required for many of our Time of Use or smart tariffs, like our FreePhase tariff

Good news: If you’re on one of these tariffs, everything is already set up correctly, no action needed. You can sit back and enjoy the benefits.

Manage your smart meter preferences anytime

The quickest way to update your preferences is through MyAccount. If you haven’t set one up, it only takes a couple of minutes.

How to update your preferences:

  1. Log in to MyAccount
  2. Click ‘Smart meter preferences’ on your homescreen
  3. Under ‘Smart meter read frequency’, pick how often your meter sends readings
  4. Click ‘Submit preferences’ to save

Your changes will update automatically.

Prefer not to manage your account online? No problem. Use our form, and our team will make the change for you.

Important to know
If you’re already using Energy Hub with half-hourly reads, switching to daily or monthly will reduce the level of detail you see and may change your experience.