Change your smart meter preferences

Don't have an online account. Use this form to either

Change your existing smart meter read preferences
Opt out of the new Market-wide Half-Hourly Settlement preference

Make sure you have your account number. You'll find this on your latest bill.

Your info

First name

Last name

Account number

Which smart meter data preferences do you want to change?

Smart meter read preferences

(Supports features like Energy Hub. Needs to be set to 30 mins for Time of Use and smart tariffs.)

Market-wide Half-Hourly Settlement Preferences

(New Ofgem requirement that helps support making the energy grid more efficient.)

Both

Market-wide Half-Hourly Settlement

I want to opt out of MHHS

Please note: opting out will apply to all meters on this account.

Your data sharing will be reduced — from half-hourly to daily (or from daily to monthly, depending on how old your system is).

Smart meter read preferences

Smart meter read options

Every 30 minutes

Recommended setting to get the most out of Energy Hub. Please be aware if you're on a Time of Use tariff or one of our smart tariffs we won't change your settings.

Daily

Monthly