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We're here to help

Click on the buttons below to access our help and advice, which we keep up to date. There are also links to free, independent debt advice available from organisations we work closely with.

Residential customers

If we supply your home with gas and or electricity, we have different ways we can help you if you're struggling to pay your bills.

SME customers

We understand there may be times when your business goes through financial difficulty. And we're here to help you in the best way possible and get you back on track. What you should do will depend on your individual circumstance. 

With EDF you get

Zero Carbon

Britain's biggest generator of zero carbon electricity(1)

Zero Hassle

Rated 'Excellent' on Trustpilot

Value and Control

Fixed Tariffs, Electric Vehicles, Low Carbon Heat, Energy Hub