Our vision for our customers is to be simply better - better than anyone else at solving customer's energy needs. Our ambition is to be the best and most trusted for customers.
We’ll achieve this by doing the basics brilliantly and offering great service, then building on the trust this earns us by innovating and adding value for our customers. We’re innovating to support our vulnerable customers and empowering everyone to use low-carbon electricity. Our online and digital platforms are supporting new services to give customers more choice and control over their energy use, helping everyone become champions of low-carbon growth.
Our framework for being a sustainable and responsible energy business.
The Better Plan is an integral part of EDF’s 2030 vision – to be the efficient, responsible electricity company, and champion of low-carbon growth.
We want to deliver Better Lives, Better Experience and Better Energy for all of society.