Better Experience

Our vision for our customers is to be simply better - better than anyone else at solving customer's energy needs. Our ambition is to be the best and most trusted for customers.

We’ll achieve this by doing the basics brilliantly and offering great service, then building on the trust this earns us by innovating and adding value for our customers. We’re innovating to support our vulnerable customers and empowering everyone to use low-carbon electricity. Our online and digital platforms are supporting new services to give customers more choice and control over their energy use, helping everyone become champions of low-carbon growth. 

Better for customers

Our goal is to offer better service, support vulnerable customers and provide energy efficiency solutions; earning the right to add value and innovate.

We are taking action to ensure we are better than anyone else at solving customers’ energy needs.

Finance and ethics

Being in a strong financial position is vital to our ability to give back to society, share the value we create and help to grow the economy we all depend on.

Lady at the kitchen table with smart meter in the foreground

Smart meters

A smart meter can help you take control of your energy. It measures how much energy you’re using and shows you how much it costs in pounds and pence on your smart meter display.

Blue Lab

EDF Energy has a strong history of innovation, whether driven by technology or customer need. Blue Lab focuses on three areas: connected homes, new business models and energy services for businesses.

Energy Health Check

Whether you want to check you’re on the right tariff or get advice on how to save energy, take our health check and learn what you can do to bring your energy costs down.

Better Experience case studies

Find out how we are innovating to help all customers manage their energy better.

The Better Plan - stick of rock

The Better Plan

Our framework for being a sustainable and responsible energy business.

The Better Plan is an integral part of EDF’s 2030 vision – to be the efficient, responsible electricity company, and champion of low-carbon growth. 

We want to deliver Better Lives, Better Experience and Better Energy for all of society.