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We all depend on electricity, but it needs to be treated with respect. So with your wellbeing in mind, we’ve compiled useful guidelines on how to understand and avoid any risks.

As well as safety advice for your home and workplace, you’ll also find guidance on what to do in case of emergencies and power cuts. You can also access safety information aimed at the more vulnerable members of your community, including children, the elderly and people with special needs.

What to do in an emergency »

Guidance on what to do in case of emergencies and power cuts.

About power outages »

Follow our advice on minimising the inconvenience of a power outage.

Safety around electricity »

Advice to help you recognise, understand and avoid the dangers of electricity.

Safety around gas »

Advice to help you recognise, understand and avoid the dangers of gas.

Safety in your community »

Working with you to improve knowledge and safety near electricity and electrical installations.

Safety & children »

Advice and initiatives on safety around electricty for children.

Related Links

External Links


EDF Energy is not responsible for the content of external websites.

Contact Us
in an Emergency

 Electricity
London 0800 028 0247†
East 0800 783 8838†
South East 0800 783 8866†

 National Gas Emergency*
0800 111 999†


†Calls may be monitored and recorded as part of our customer care programme. Calls to ‘0800’ numbers are free from BT landlines, other network operators’ charges may vary.

*This number is run by National Grid as the National Gas Emergency Service