We want our customers to enjoy affordable energy, great service and peace of mind. That’s why we’ve teamed up with Europ Assistance* to bring you our Boiler Care Plan.
EDF Energy has teamed up with Europ Assistance* to create the Boiler Care Plan – great value insurance cover to help you avoid the physical discomfort, inconvenience and unexpected cost associated with boiler breakdowns.
Boiler Care Plan gives you:
- Insurance cover of up to £1,500 a year, including parts, labour and VAT
- 12 months emergency breakdown cover
- Access to a 24 hour helpline, 365 days a year
- Contribution towards a new boiler if required
- All parts guaranteed for 12 months
- Repair work carried out by Gas Safe Register engineers.
Gas safety in Great Britain has changed. Don't ask for a CORGI installer. Ask for a Gas Safe Register engineer. Be Gas Safe. For more information please go to www.GasSafeRegister.co.uk
- A full annual service safety inspection – if you opt for Boiler Care Plan Plus
Choose the cover and cost that’s right for you:
-
Boiler Care Plan
Pay 12 monthly instalments of just £11.25 -
Boiler Care Plan Plus
Pay 12 monthly instalments of £16.50 for cover that includes a full annual service safety inspection
* EDF Energy Customers plc is an appointed representative of Europ Assistance Holdings Limited, Sussex House, Perrymount Road, Haywards Heath, West Sussex RH16 1DN, which is authorised and regulated by the Financial Services Authority. Europ Assistance Holdings Limited’s FSA Register number is 311883. Benefits under this Policy are underwritten by Europ Assistance Insurance Limited, Sussex House, Perrymount Road, Haywards Heath, West Sussex RH16 1DN.
The Boiler Care Plan covers the following:
- Single insured boiler with standard components
- Room thermostat and time control
- Radiators and radiator valves
- Expansion tank
- Motorised/selector valves
- Single water circulating pump
- Single hot water cylinder
- Labour charges
If you opt for the Boiler Care Plus option you will also be entitled to a full annual service of your boiler system as well as all the above.
The Benefits
- Peace of mind knowing that in an emergency we will endeavour to have an engineer with you within 2-3 hours
- Repairs are carried out by Gas Safe Register engineers
- No call out charges
- Helps with an expensive cost that so often happens when you can least afford it
- Extra peace of mind knowing that you have a 12 month warranty against parts and labour
The following boilers are excluded from the Boiler Care Plan:
| Make | Model |
| AGA | ALL MODELS |
| Airflow | Warm Air J25-32 Mk3 |
| ATAG | ALL MODELS |
| Chaffoteaux | ALL MODELS |
| Elm Leblanc | ALL MODELS |
| Gem | ALL MODELS |
| Geminox | ALL MODELS |
| Hepworth | ALL MODELS |
| IMI | ALL MODELS |
| Jaguar | ALL MODELS |
| Johnson & Starley | Warm Air |
| Keston | ALL MODELS |
| Lenox | ALL MODELS |
| Levin Luxury | ALL MODELS |
| Mega Flow Unvented Cylindrees | ALL MODELS |
| Ocean | ALL MODELS |
| Potterton | Powermax/Superima |
| Sabre | ALL MODELS |
| Sanier Duval | ALL MODELS |
| Savio | ALL MODELS |
| Servowarm | ALL MODELS |
| Sime | ALL MODELS |
| Vulcan | ALL MODELS |
We understand you may have a number of questions regarding the Boiler Care Plan policy. Our frequently asked questions should cover all you need to know. Alternatively you can also call us on 0844 338 5666† where an advisor will be able to help further.