Your insight into how our business works
Our information booklets give you an overview of the way that EDF Energy operates and the range of services we provide. They’re available in English however we can provide them in Bengali, French, Gujarati, Hindi, Punjabi, Somali, Turkish, Urdu and Welsh on request.
Each booklet follows a similar format. Click on the links below to download a PDF version*
- Gas safety
- Making a complaint
- Paying your energy bills
- Prepayment meter
- Priority services
- Saving energy at home
- Site access
- Customer Guarantees
*If you are unable to view our pdf booklets then please go to adobe.com and download adobe acrobat reader. It’s free of charge and will only take a few minutes to install.