General Terms and Conditions – EDF Promotional URL offer:

1.‘we’ or ‘us’ or ‘our’ refers to EDF Energy Customers Limited trading as EDF, a company registered in England and Wales with company number 02228297 and whose registered office is at Nova North, 11 Bressenden Place, Victoria, London, SW1E 5BY. This offer entitles you to an account credit and is only applicable to prospective residential customers (“you”) who sign up to an EDF residential fixed-term tariff for the supply of electricity and / or gas, via EDF’s unique promotional URL (the “promotional link”). The promotional link may be found via EDF’s social media channels, EDF’s website or in emails we may send from time to time, or through any other communication channels, at our discretion.

2. This offer is effective from [09:00am on 7 July 2025] and shall run until further notice by EDF. We reserve the right to extend, withdraw, amend, or replace the offer with immediate effect. If this offer is withdrawn, amended, or replaced, EDF shall publish notice via the promotional link.

3. You will receive an account credit (the “reward”), the amount for which is detailed via the promotional link. Your account will be credited once you have become an EDF residential supply customer and you have made your first payment to EDF. The reward will not be sent if the conditions of paragraph 8 below are not met.

4. Only one offer will be applied per customer who meets the conditions in paragraph 8 below.

5. This offer cannot be used in conjunction with any other EDF prospective customer promotional offer.

6. All transactions must be validated by us before rewards can be issued. Rewards will usually be paid to you within 30 days of your first payment to EDF, but this may be subject to change. We will not respond to any queries received about non receipt of rewards before this time.  You cannot withdraw the reward as cash from your account.

7. The value of the reward is subject to change at any time. Our current reward offer amount will be displayed via the promotional link.

8. To be eligible to take part in this promotion and receive the reward under this offer, the following conditions must be met: 

a. You must not be an existing EDF customer and must not have been an EDF customer within the previous 12 months;

b. You must not live at a property which is currently supplied by EDF. 

c. If you cancel the switch of your energy supply to us, or close your EDF account before the reward has been applied, then you will not receive the reward;

d. You must use the promotional link to sign up as an EDF residential supply customer for the supply of electricity and / or gas at a property which is not already supplied by EDF. If you do not use the promotional link to sign up, we will be unable to match the reward back to you and no reward will be paid to you. 

e. The reward will only be payable if you sign up as an EDF residential supply customer directly with EDF and will not be payable if you sign up as an EDF residential supply customer through a third-party website.

f. Where you sign up to EDF for both your gas and electricity supply, you will only be entitled to receive one reward to your EDF account. 

g. Where you cannot sign up online via the promotional link, you may email or call us, quoting your promotional link. Our main contact number is +44 (0) 333 006 9950.

h. The promotional link should not be shared with anyone else. If we suspect you are using the offer for commercial purposes, we reserve the right to refuse to transfer the reward. 

9. Any personal data collected during this process will be stored and processed in accordance with our Privacy Policy (https://www.edfenergy.com/terms-conditions/privacy-cookie-policy)

10. If you have any queries with regards to the reward, please contact the customer services team via email (hello@ edfenergy.com) or +44 (0) 333 006 9950.

11. We will not respond to queries about non receipt of rewards that are received more than 60 days after the offer closure date.

12. Please note: this offer is being monitored. We reserve the right to suspend or cancel transactions where; i) we suspect the conditions under paragraph 8 above are not being met; or ii) where such transactions are suspected of being fraudulent and such customers may have their details passed to relevant authorities for further investigation.

13. EDF reserves the right to withhold the reward where a customer does not fully comply with these Terms and Conditions or if the customer's conduct is contrary to the intention of this offer.

14. You are deemed to have accepted and agreed to be bound by these terms and conditions upon using this promotional link offer.

15. This promotion is governed by English law and both the referrer, and the recipient, submit to the jurisdiction of the English courts.