Cherries general terms and conditions

Cherries smart meter offer:

  1. 'We' or 'Us' or 'Our' refers to EDF Energy.

  2. To be eligible to take part in this promotion and receive a voucher, you must have been emailed directly by EDF Energy with the details of this promotion and must not have an existing smart meter already installed at your property.

  3. If you choose to use our online smart meter appointment booking service, you must provide a valid, active email address. We cannot be held responsible for an invalid email address or other problems relating to the delays to the delivery of or non-receipt of emails, including the effect of spam filters.

  4. To be eligible for a £25 voucher, you must have booked a smart meter install appointment with us by 30 September 2017, the appointment can be after this date. If the appointment is cancelled and rebooked by you, then a replacement successful appointment must have been booked by you before 30 September 2017 for a voucher to be issued, the appointment itself can be for after this date. In this instance, you are responsible for rebooking the cancelled appointment in order to claim your voucher.

  5. If you choose to have your voucher emailed to you, you must provide a valid, active email address. We cannot be held responsible for an invalid email address or other problems relating to the delays to the delivery of or non-receipt of emails, including the effect of spam filters.

  6. If you choose to have your voucher posted to you, you must provide a valid postal address with postcode. We cannot be held responsible for any problems arising from an invalid address having been given and vouchers will not be reissued.

  7. All issued redemption codes will expire on 31 December 2017 so you must choose your voucher before this date, no replacements will be provided.

  8. Offer is subject to appointment availability.

  9. Only one voucher can be claimed per household.

  10. Smart meter installation must be validated by Us before vouchers can be issued. Once we have successfully installed a smart meter at your premises, and subject to Rule 6, a £25 M&S, Debenhams, Argos or Love2Shop voucher code will be sent by email or by post to you as soon as we reasonably can.

  11. Any smart meter install terminated at Our discretion (e.g. cancelled due to installer illness, inaccessible meter, etc.) will still result in you receiving a £25 voucher.

  12. Any smart meter install terminated at your discretion (e.g. cancelled due to illness, or access refused on the day, etc.) will result in no voucher being issued to you, unless a successful smart meter appointment is booked before 30 September 2017.

  13. We will not respond to queries about non receipt of vouchers unless a voucher has not been received more than nine days after the successful smart meter install appointment.

  14. In order to receive vouchers, the customer must ensure that the email addresses noreply@email.edfenergy.com and love2shoprewards@dotmailer-email.com are added to their safesender list, in order to prevent any likelihood of the reward landing in the spam folder.

  15. Any personal data collected during this process will be stored and processed in accordance with our Privacy Policy.

  16. If you have any queries with regards to the vouchers, please contact the customer services team using Live Chat or via our app. The voucher fulfilment will be processed by Love2shop and therefore any queries relating to the delivery of vouchers, lost vouchers or voucher terms and conditions should be directed to Love2shop directly, their contact details will be delivered with the voucher.

  17. Please note: this scheme is being monitored. We reserve the right to suspend or cancel transactions suspected of being fraudulent and such customers may have their details passed to relevant authorities for further investigation.

  18. This scheme is effective from 31 July 2017. We reserve the right to close the scheme at any time. All disputes in relation to this scheme will be referred to the Head of Legal, Customers at EDF Energy for determination, and his conclusion will be final and binding on all parties.

  19. EDF Energy is a trading name used by EDF Energy Customers plc, registration number 02228297 whose registered office is at 40 Grosvenor Place, London SW1X 7EN, incorporated in England and Wales.