Energy Switch Guarantee started from energy providers agreeing to make the process of switching easier. It means that if you decide to switch to us we'll deal with the whole process for you, making it hassle-free, dealing with any issues and giving you time to change your mind.
The hassle-free process
- All energy providers use the same wires and pipes, therefore your energy supply will not be interrupted.
- The switching service is free and will take no longer than 21 days from the date your new provider receives your completed application.
- Your new energy provider won’t need to visit your home to complete the switch unless you agree otherwise.
- Your new energy provider will arrange the switch, including contacting your current provider to let them know you are leaving.
Changing your mind
Your new energy provider will send you details of your new energy supply agreement to check, and you will have 14 days to change your mind. If you cancel in this time, you will stay with your current provider. Your new and current providers will work together to make sure you are not charged twice for the same energy.
We’ll deal with any problems
Don’t worry – if there are any problems during the switch, your new provider will contact you as soon as possible and will be responsible for sorting it out.
Your old provider will send you a final bill no later than six weeks after the switch. If they owe you any money, they will refund this to you no later than 14 days after sending you the final bill.