We work with various organisations in order to understand our stakeholders’ views on sustainability, climate change, security of supply, energy affordability and other key issues.
These insights are taken into account when we plan our business activities and provide us with confidence that we are identifying and addressing the most important material sustainability issues. This enables us to improve our operations, products, services, develop strategy and policy and demonstrate transparency in our work.
Understanding the material issues affecting our business, our customers and stakeholders is important for our long-term success as a responsible and sustainable business.
We have a formal process to identify and prioritise our sustainability issues. Material issues are determined through a range of inputs, including stakeholder discussions and benchmarking. This formal review is undertaken every three to five years or when significant external regulatory or energy policy changes take place. Our Sustainable Business Policy which is available on our website outlines our commitment to formally review our strategy, ensuring it remains relevant, addresses existing and emerging sustainability challenges, demonstrates leadership in sustainability, and drives continual performance improvements in our business.
Many of our Sustainability Commitments concluded at the end of 2012, so we undertook a comprehensive review of the issues facing our company and our industry beyond 2012.
As outlined in our Sustainable Business Policy we are committed to continually review ourmaterial issues. In 2016 we will be starting a further review of our strategy and associated targets.
Your feedback on our Better Energy Ambitions is important to us, so please take a moment to tell us your thoughts.
We will use it to improve how and what we report in the future so it works better for the people accessing it.
Learn about our ambitions and how we’re doing against our key targets: