Small Business Principle Terms

The Principle Terms

We’ve tried to summarise what we believe to be the key terms, but they’re all important and you may have a different view of what is most significant to you.  That’s why it’s important for you to read our full terms and conditions and let EDF know if you have any questions. You can access them here: edfenergy.com/smallbusiness/tariffs/terms-conditions

The supply contract you are entering into will become legally binding from when EDF accepts your signed or verbal agreement.  The expiry date of the initial Fixed Term Period is stated on your contract along with the prices which will apply during the Fixed Term Period. As this is a business contract there is no cooling off period. EDF’s acceptance of your contract is conditional on EDF obtaining a satisfactory credit check.

As this is a Fixed for Business Online contract, your prices will not change during your contract term except under some limited circumstances where we can change the fixed price in your contract, such as if you do not comply with the terms of the contract or if there is a new cost imposed on EDF related to us providing your supply.

Renewal

At least 60 days before the end of your fixed term contract, we’ll write to you with your renewal option. We will automatically move you to a variable price tariff if we don’t hear from you before the end of the 60 day period. This variable price tariff can be ended or renegotiated any time.

Termination

If you want to end your contract early you will incur an Early Termination Fee. This is calculated based on the rate per unit of energy based on the market price, your consumption and the time left until the end of your contract. To switch supplier at the end of this contract, you will not need to provide any notice, just clear any outstanding balance.

Billing

Any bill that is not paid on time may be subject to a Late Payment Charge. It could also result in our request for a security deposit or installation of a prepayment meter to collect your outstanding balance and any ongoing charges. Please ensure that you keep your contract information up to date.

Your chosen Payment Method will affect pricing. If your Payment Method is changed your price may change.

You are ultimately responsible for payments for any charges incurred in accordance with these terms.

Signing up to this tariff means:

  • Manage your account entirely online, you won’t have access to our call centre, but our help centre is available 24/7
  • Provide a valid e-mail address and register for MyAccount, if you prefer phone support this tariff isn’t for you.
  • Receive your bills, account information and updates electronically
  • Pay your bills by Direct Debit Whole Amount Monthly and/or PAYG if you cancel your payment type, EDF may transfer you to our ‘Extended Supply Contract Prices’, which is likely to be more expensive
  • That if you do not have a smart meter you agree to have one fitted.  You can arrange to have a smart meter installed by visiting edfenergy.com/SME-business/smart-metering and logging into your MyAccount or by calling EDF on 0333 912 9959. If you do not have a smart meter installed once becoming eligible for a smart meter your contract may come to an end.  EDF will then continue to supply you on our Extended Supply contract terms until:
    • You enter into a new contract with EDF or
    • You change supplier
  • There are some meters that are unsupported which include:
  • The Supply of electricity through meters with a Profile Class other than 3 or 4;
  • The Supply of energy to Unmetered Premises;
  • The Supply of energy to any Premises where the metering arrangements are not compatible with our Billing system;
  • Any Supply or site which is deemed unsupportable due to our price, process or system limitations; and
  • The supply of energy to 01 or 02 Profile Classes, except where the premise is trading as a business.

For full details please see our T&Cs at edfenergy.com/smallbusiness/tariffs/terms-conditions

If you have a non-standard meter type or for technical reasons we cannot install a smart meter, EDF will not transfer your tariff onto our Extended Supply contract terms.

EDF’s Extended Supply contract has a different price to this tariff. You can find details at edfenergy.com/extendedSupplybusinessprices