Very rarely, the smart meter may not be able to send us an automated meter reading due to a connectivity loss. If this happens, we’ll try to contact you for a manual meter reading. If we don’t manage to obtain it from you, we’ll send you an estimated bill.
Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.