In March 2011, the Government told energy suppliers to develop and follow a licence-backed Code of Practice governing the installation of smart meters. The development work has now finished and the Smart Meter Installation Code of Practice (SMICoP) was approved by Ofgem in April 2013.

The main objectives of the Smart Meter Installation Code of Practice (SMICoP) are to make sure you receive a high standard of service throughout the installation process, that you know how to use and benefit from the smart metering equipment installed by us, and to provide you with a better understanding of how to improve your energy efficiency.

View and download the latest version of the Code of Practice (PDF)


For more information, see our FAQ guide.

How do I get a smart meter?

At the moment, we’re only able to offer smart meters in certain areas, with the right amount of signal and for certain meter types. We’ll let you know when you can have yours fitted.

In the meantime, if you have any questions you can contact us via Livechat or call us now on 0333 009 7003(1)

When will smart meters be available in my area?

As the technology develops we’ll be able to support smart metering in more and more areas around the country, and by 2020 all homes and businesses in Great Britain will have one fitted.

At the moment, we’re only able to offer smart meters in certain areas, with the right amount of signal and for certain meter types. As this grows we’ll be contacting all our customers to arrange installations.

How can I use my smart meter to save on energy

We’re currently developing an online tool that will help you keep track of your energy habits and help you see where you can save. If you’ve chosen to send us half-hourly readings, you’ll be able to see when in the day your usage has been particularly high or low, so you’ll know what is costing you more energy.

For top tips on saving energy visit our energy efficiency pages.

Will I always get accurate bills?

Your smart meter calculates how much energy you’re using, what this costs over time and the cost every hour as you’re using it. It then automatically send us all this information. This means you’ll no longer receive estimated bills, so you’ll only pay for the energy you use. Only in very rare cases, the smart meter may not be able to send us an automated meter reading due to a connectivity loss or a commissioning error. If this happens, we’ll try to contact you for a manual meter reading (you can see how to read your new meter in this guide). If we don’t manage to obtain it from you, we’ll send you an estimated bill.

How can smart meters benefit you?

Learn about the benefits of smart meters and see how they can help you to become more energy efficient and save money.

Hand holding card with question mark on it

What are smart meters?

Discover how smart meters can help you save time, see how to save money and monitor your energy consumption.

Smart meter data

A guide to your rights and choices.