How smart meters can help your business

Your business smart meter comes with a display that shows you exactly what you’re spending in pounds and pence in near-real time. This should help you understand your energy better and encourage you and your staff to make a few simple changes to lower your usage and save your business money. Smart meter benefits include:

  • Automatic meter readings - saving you time so you can focus on your business,
  • Accurate bills instead of estimated ones(1),
  • Better service - we’ll use your data to better service your account.
a close up of a thermostatic radiator control

Energy efficiency tips and advice

Your business can make simple changes to save energy and lower your bills. Turning computers and monitors off completely, switching lights off or turning the thermostat down a notch can make a huge difference. 


For more information, see our FAQ guide.

How do I get a smart meter?

At the moment, we’re only able to offer smart meters in certain areas, with the right amount of signal and for certain meter types. We’ll let you know when you can have yours fitted.

In the meantime, if you have any questions you can contact us via Livechat or call us now on 0333 009 7003(2)

When will smart meters be available in my area?

As the technology develops we’ll be able to support smart metering in more and more areas around the country, and by 2020 all homes and businesses in Great Britain will have one fitted.

At the moment, we’re only able to offer smart meters in certain areas, with the right amount of signal and for certain meter types. As this grows we’ll be contacting all our customers to arrange installations.

How can I use my smart meter to save on energy

We’re currently developing an online tool that will help you keep track of your energy habits and help you see where you can save. If you’ve chosen to send us half-hourly readings, you’ll be able to see when in the day your usage has been particularly high or low, so you’ll know what is costing you more energy.

For top tips on saving energy visit our energy efficiency pages.

Will I always get accurate bills?

Your smart meter calculates how much energy you’re using, what this costs over time and the cost every hour as you’re using it. It then automatically send us all this information. This means you’ll no longer receive estimated bills, so you’ll only pay for the energy you use. Only in very rare cases, the smart meter may not be able to send us an automated meter reading due to a connectivity loss or a commissioning error. If this happens, we’ll try to contact you for a manual meter reading (you can see how to read your new meter in this guide). If we don’t manage to obtain it from you, we’ll send you an estimated bill.

Smart Meter Installation Code of Practice

We adhere to the Smart Meter Installation Code of Practice, which ensures:

  • You receive a high standard of service throughout the installation process,
  • You know how to use and benefit from the smart metering equipment installed by us,
  • We provide you with a better understanding of how to improve your energy efficiency.