COVID-19 update

Smart meter installations

Because of the current situation we’ve had to make a decision not to install smart meters. This also means we're unable to offer new smart meter appointments at this time. Our installers will now support customers in emergency situations, with many more volunteering to go further, delivering food and medicine to those who can’t leave their homes. 

Thank you for your patience and understanding.

What do smart meters do?

Smart meters make it a lot easier to monitor your energy as you're using it. This gives you the knowledge to make changes in your schedule where you could potentially use less energy, cut costs and become more energy efficient.  Smart meters also give you: 

  • Control - see exactly how much you're spending. 
  • Accuracy - only pay for the energy you use. 
  • Convenience - automatic readings - no more hassle, no more home visit. 

Everything you need to know about smart meters

We’ve put together all the information you need to start saving money and energy with smart meters. Find out how to get a smart meter of your own, what to expect on the day of installation, and how to get a reading from a smart meter once you have it.

What are smart meters? - Smart meter and app graphic

How to use your smart meter

What smart meters look like, how to control them, and how to take a reading.

Smart meter benefits - Couple cycling graphic

Reasons to get a smart meter

Why smart meters are replacing current meters, and why going smart is the clever choice.

Installing your smart meter - Home installation graphic

How to get a smart meter

How to book your installation, how long it takes, and what you can expect on the day.

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Smart meter troubleshooting

If you spot anything that’s not working as it should be – we’re here to help.

Smart meter FAQs