How do I read a smart meter?
You won't need to read your smart meter as it'll do that automatically. You can choose for it to send your meter readings every 30 minutes, every day or every month.
If you'd like to take a reading, look at the screen on your smart meter. It will show your total volume register, which is measured in cubic meters (m3 ). This is the number we’ll use, including zeros, to work out your bill.
You give us your meter reading through MyAccount, over the mobile phone app or by calling our automated line on 0333 200 5108.
Can I get a top-up smart meter?
If you already have a pre-payment meter you may be able to get a Pay As You Go smart meter.
Can I switch to EDF if I already have a smart meter?
You can swich to EDF if you already have a smart meter.
If you have a newer smart meter, called SMETS2, we should be able to take your meter readings automatically. We're gradually updating SMETS1 meters, so they'll have the same functionality as SMETS2 smart meters.