Why should I get a smart meter?

Smart meters are part of the government’s plans to move Britain towards a lower carbon economy. The gas and electricity smart meter rollout means that by 2020 all homes across Britain will have new meters. We understand you may have questions about introducing a smart meter into your home. So we’ve been busting smart meter myths and addressing misconceptions. Get your answers today and get ready to go smart.

  • Control See exactly what you’re using and spending
  • Accuracy Only pay for what you use
  • Convenience Automatic readings: no more hassle, no more home visits

Smart or false?

We want to dispel the myths and misconceptions around smart meters. This includes addressing concerns about their safety and reassuring customers about data security. Let us take you on a smart meter journey, by separating the facts from the fiction so you’re fully up to speed with smart before you book your install.  

Are smart meters safe? - Smart meter mobile app graphic

Are smart meters safe?

Public Health England states that “exposures to the radio waves produced by smart meters do not pose a risk to health”.* The smart meters we use have been through rigorous testing and exceed every UK and EU safety standard.

What data am I sharing? - Data security graphic

What data am I sharing?

Whether we share details about your energy usage with other organisations is up to you. You choose whether we can use your smart meter data for sales and marketing purposes and you can change your mind at any time, just let us know. Read the smart meter data guide.

Will my smart meter cost anything? - Free smart meter delivery graphic

Will my smart meter cost anything?

You won't have to pay upfront to have a smart meter installed - smart meters will be paid for through everyone's energy bills.

Do I need a broadband connection to use a smart meter? - Person on a laptop graphic

Do I need a broadband connection to use a smart meter?

No. Smart meters transmit information on a separate wireless network, as they contain a GSM SIM card to send data via mobile GSM networks. They don't need a broadband connection to be active in your home.

Can I have a smart meter if I've got a prepayment meter? - Person with question mark balloons graphic

Can I have a smart meter if I've got a prepayment meter?

At the moment we can’t support smart prepayment meters. But we’ll be letting our prepayment meter customers know when they become available.

Are EDF Energy smart meter installers accredited? - Skilled team graphic

Are EDF Energy smart meter installers accredited?

Before installing smart metering systems in your home, our team have received training at a level appropriate to the installation, including from a National Skills Academy for Power accredited provider or equivalent.

Your smart meter data

Smart meters capture and store data about your energy use and you can choose how often they do this – half-hourly, daily or monthly. They also let us collect this information remotely, so we’ll no longer need to ask you for meter reads. We’ll use the data we collect to build up your energy profile. The more regularly we receive reads, the more specific we can be in helping you to become energy efficient. Rest assured we won’t share your energy data with anyone.

Got a question about smart meters?

More about smart meters

What are smart meters? - Smart meter on a table

What are smart meters?

Smart facts, simply explained. Learn how smart meters work and why they’re replacing current meters.

Installing your smart meter - EDF Energy smart meter engineer

Installing your smart meter

Read about what you can expect on the day of your installation.

Getting the most from your smart meter - Smart meter on kitchen counter

Getting the most from your smart meter

Smart ways to use your new meter – read our tips and tricks and get in the know about smart.


Get your smart meter – check availability in your area

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That's fine, we'll send you an email on how to get your smart meter set up at a time that suits you. Or, you can call us on 0333 200 5104(1)

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