Your smart meter bills

Every now and then, we might not be able to communicate with your meter so we’ll send you an estimated bill instead.

To submit a manual reading, visit our submit a meter reading page.

No. Your tariff will remain the same – unless you choose to change it or come to the end of your fixed-term tariff.

Don’t worry, it hasn’t gone anywhere.

Any credit from your prepayment meter will simply be used to reduce your outstanding balance on your next bill.