Your smart meter billing questions

Will a smart meter change the way I’m billed?

Every now and then, we might not be able to communicate with your meter so we’ll send you an estimated bill instead.

To submit a manual reading, visit our submit a meter reading page.

Will a smart meter change my tariff?

No. Your tariff will remain the same – unless you choose to change it or come to the end of your fixed-term tariff.

Will a smart meter cost me more?

Not if you don’t use more energy. The point of smart meter is that it’s accurate. So you’ll only be charged for the energy you’ve used.

In fact, by letting you see what energy you’re using, your smart meter could help you turn off things you don’t really need. It might even save you money by giving you more control over the energy you use.

You can read more about smart meter benefits.

What happens to the credit on my prepayment meter?

Don’t worry, it hasn’t gone anywhere.

Any credit from your prepayment meter will simply be used to reduce your outstanding balance on your next bill.


Got a question about smart meters?

Smart Metering Installation Code of Practice

We follow a strict, Ofgem-approved code of practice to make sure you receive unbeatable service throughout the whole installation process.

More about smart meters

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Smart meter benefits

Why a smart meter is a clever choice. Find out exactly how a smart meter will help you.

Installing your smart meter - EDF Energy smart meter engineer

Installing your smart meter

Read about what you can expect on the day of your installation.

Getting the most from your smart meter - Smart meter on kitchen counter

Getting the most from your smart meter

Smart ways to use your new meter – read our tips and tricks and get in the know about smart.

Get your free smart meter – check availability in your area

Log into MyAccount or register

Start your smart journey now! Register here or:

Don't have your account info to hand?

That's fine, we'll send you an email on how to get your smart meter set up at a time that suits you. Or, you can call us on 0800 056 5897(1)


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