Your smart meter billing questions
Not if you don’t use more energy. The point of smart meter is that it’s accurate. So you’ll only be charged for the energy you’ve used.
In fact, by letting you see what energy you’re using, your smart meter could help you turn off things you don’t really need. It might even save you money by giving you more control over the energy you use.
You can read more about smart meter benefits.
Don’t worry, it hasn’t gone anywhere.
Any credit from your prepayment meter will simply be used to reduce your outstanding balance on your next bill.
Got a question about smart meters?
We follow a strict, Ofgem-approved code of practice to make sure you receive unbeatable service throughout the whole installation process.
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