Why choose HeatSmart®?

  • Stay in control of your heating - direct from your phone, PC or tablet
  • Set a schedule so your home is warm when you need it
  • Professional installation and 2-year warranty included

Welcome to HeatSmart®

HeatSmart® by EDF Energy uses a smart thermostat that lets you control your heating at anytime and from anywhere. So if you change your plans, you're not wasting money heating an empty home.

The Netatmo smart thermostat is designed by Starck and professionally installed by Help-Link. With HeatSmart® by EDF Energy there are no tie-in tariffs and you don't have to be an EDF Energy customer.

Features include:

  • Easy-to-use remote control heating system
  • Ongoing analysis so you can monitor your heating patterns
  • 'Frost-Guard' funtion to protect your system against freezing in winter
  • 'Auto-Adapt' to automatically adjust your schedule if the weather is cold

How do I get HeatSmart®?





Buy online from Help-LinkHelp-Link will contact you to arrange the installationYour smart thermostat arrives by courier before installationInstallation takes around two hoursDownload the app and you're all set

To purchase HeatSmart® you will need to agree a contract with Help-Link for the thermostat and installation. Read Help-Link's contract terms and conditions.

Help-Link will book a convenient time to carry out the installation, using qualified electricians.

Suitability

HeatSmart® by EDF Energy is suitable for most homes but you'll need to check you have the following before we can install the thermostat :

  • A compatible working boiler and central heating system - gas, oil or heat pumps
  • A wireless broadband router and good wifi coverage across your home
  • A smartphone, tablet, PC or laptop with Android, Apple or Windows (Blackberry phones are not compatible)
  • Permission from your landlord if you're renting
  • HeatSmart® is available anywhere in mainland UK

To check whether your boiler and central heating system is suitable you can check the compatibility tool

Installation

  • Installations will be carried out by a qualified electrician from our appointed installer Help-Link
  • Installations will be Monday to Friday from 8am-4pm and will take about 2 hours
  • The Netatmo Thermostat can replace wired or wireless thermostats. You can have it wall mounted or place it in a location of your choice.
  • If you have more than one heating zone you will require a thermostat for each heating zone
  • You’ll need to be present during the installation
  • You’ll need your wi-fi password and the devices you’ll use to control your thermostat (smartphone, tablet, PC)
  • If you have any problems with your internet connection you are still able to operate the thermostat manually when you're at home

Warranty and cancellation

  • Your Netatmo Thermostat is provided with a 2 year product warranty which starts on the date of installation
  • Help-Link provides a 1 year installation warranty which starts on the date of installation
  • If you have any difficulties with your HeatSmart® during these warranty periods please contact Help-Link on 0808 178 2690 or by email heatsmart@help-link.co.uk 
  • You have 14 days from the date of installation to cancel your HeatSmart®, if you chose to cancel before the thermostat has been installed Help-Link will refund the payment within 5 working days
  • If the thermostat has already been installed Help-Link will arrange an appointment to remove the thermostat and refund the payment within 5 working days of its removal

What happens next

  • Once you’ve bought HeatSmart®, Help-Link will contact you to arrange the installation and delivery of your smart thermostat
  • Installation will be Monday to Friday 8am-4pm and you’ll need to be around during the installation
  • Once the installation is complete you’ll need to download the app and set up an account
  • You can then begin to enjoy greater control of your heating with the reassurance your installation is covered by a one year warranty and your thermostat is covered by a two-year warranty

How does HeatSmart® compare with other smart thermostats?

We chose the Netatmo Thermostat after testing the leading products in real homes. We also decided to offer the thermostat with installation and an extended product warranty (2 years) to provide our customers peace of mind and simplicity.

The features and benefits of smart thermostats vary, as does the price so Which? who independently review consumer products, have written a useful article about HeatSmart®.

Full list of compatibility requirements

Compatible with iPhone and iPad
iPhone 6 Plus
iPhone 6
iPhone 5s
iPhone 5c
iPhone 5
iPhone 4s
iPhone 4
iPad mini
iPad (4th generation)
iPad (3rd generation)
iPad 2

Compatible with Android and Windows phone
Android 4.0 minimum required with access to Google Play 
Windows Phone 8.0 minimum required

Wireless specifications
Compatible with Wi-Fi 802.11 b/g/n (2.4GHz).
Supported security: Open//WEP/WPA/WPA2-personal (TKIP et AES).
Wireless connection between Thermostat and relay: radio long-range

HeatSmart® is a registered trademark of EDF Energy PLC.