Upload a photo

To see if you could save on your energy all you need to do is upload a photo of your QR code from your latest energy bill.

Don't have your bill to hand?

Get a quote in minutes by filling in a few details.

Upload a photo

To see if you could save on your energy all you need to do is upload a photo of your QR code from your latest energy bill.

Don't have your bill to hand?

Get a quote in minutes by filling in a few details.

Talk to our team

Find out if you could save by switching to us. Call 0333 009 7155(1), we’re open Monday to Friday 8am–8pm and Saturday 8am–2pm. 

Smile. Snap. See if you could save (2)

Watch video: Smile. Snap. See if you can save up to £200 | Show us your bill | EDF Energy
Watch video: Pose. Snap. See if you can save up to £200 | Show us your bill | EDF Energy
Watch video: Pout. Snap. See if you can save up to £200 | Show us your bill | EDF Energy

We’ve been on tour

Did you meet our team in Sheffield, Liverpool or Edinburgh? We had so much fun and gave away lots of Amazon Echo Dots. Here are some photos from the events. 

What's a QR code?

It’s the little black square box that holds all the info we need. Make sure the image you send us is just your QR code and not your whole bill.

For the best results:

  • Make sure there’s enough light
  • Zoom in on the QR code
  • Make sure the picture is clear, not blurry

Our savings claim

Show us your bill and see how much you could save by switching to EDF Energy. Simply send us a photo of the QR code on your bill and we’ll let you know if you could save. Please see below for our savings claim.

 Percentage of customers estimated to save £200 or moreEDF Energy's Blue+Price Protection Jul 18(3)
East Midlands8%£1,030
North Wales7%£1,073
West Midlands10%£1,037
North East11%£1,032
North West10%£1,032
North Scotland13%£1,058
South Scotland8%£1,021
South East7%£1,066
South Wales15%£1,042
South West5%£1,095

The table above shows the estimated percentage of households that would see at least a £200 saving in each region. Our calculation is based on industry and EDF Energy data to estimate the current prices paid by customers in each region. The key assumptions and information used are:

  1. Ofgem publish figures showing that between 50%-90% of GB households with one of the largest six suppliers are on Standard Variable Tariffs
  2. Cornwall Energy Associates, a third party, provides a breakdown of how many accounts per region are with each supplier
  3. EDF Energy’s shape of customer consumption. We then assume that other suppliers have a similar distribution of customer consumption to EDF Energy

Combining these enables an estimate of the number of customers in each region that are with each supplier and on Standard Variable for electricity and gas, and the range of bill values based on the assumed range of consumptions. Against this we compare the relative savings that these customers’ could make on EDF Energy’s tariff and calculate the percentage of all customers in that region that could save £200. 

Price correct as of 09 June 2017 until 21st June 2017.

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EDF Energy is a trading name used by EDF Energy Customers plc. Reg. No. 02228297 whose Registered Office is at 40 Grosvenor Place, Victoria, London, SW1X 7EN incorporated in England and Wales. The responsibility for performance of the supply obligations for all EDF Energy supply contracts rests with EDF Energy Customers plc.

Tariff Comparison Rate (TCR)

Please see the table below for your regional tariff comparison rate (TCR)

 TCR Values
East MidlandsStandard GasStandard Electricity
Direct Debit£16.84£3.69
Direct Debit£15.59£3.25
North Scotland  
Direct Debit£17.06£3.19
North Wales and Merseyside  
Direct Debit£16.64£3.25
South Scotland  
Direct Debit£15.61£3.19
South Wales  
Direct Debit£16.50£3.21
Direct Debit£15.00£3.19

Direct Debit prices cover- Monthly Fixed Direct Debit, Monthly Variable Direct Debit and Quarterly Variable Direct Debit
Cash Cheque prices cover- Monthly Fixed Cash/Cheque, Monthly Variable Cash/Cheque, Quarterly Fixed Cash/Cheque and Quarterly Variable Cash/Cheque

These TCRs are for your Blue+Price Protection Apr18v2 electricity and gas tariffs. VAT is included. You can use them to help you easily compare the prices of other available electricity and gas tariffs by checking against their TCRs. They are not an actual price and are based on the consumption of a typical user of electricity (3,100 kWh/year) and gas (12,500 kWh/year). The amount you are charged will vary depending on how much energy you use.

Call us on 0800 096 9000 for more details on your tariff and on the calculation of the TCR.

Our fuel mix

Every year we must publish details of the fuel sources that have been used to generate the electricity we supply to our customers. The information in the table below covers our supply licence for EDF Energy Customers Ltd for the period from April 2017 to March 2018. Our customers' electricity is sourced from our own UK power stations, the wholesale energy market and other independent power generators.  We are a major supporter of independent renewable generators.

 CoalGasNuclearRenewableOtherCO2 g/kWhRadioactive waste g/kWh
EDF Energy's fuel mix7.55%9.39%71.21%11.66%0.19% 1040.0050
Contribution to our carbon emissions66.60%32.20% 0.0%  0.0%1.20%  
UK average fuel mix7.64%41.24% 20.01% 29.04% 2.07% 2250.0014

The figures for UK average fuel mix are provided by the Department for Business, Energy & Industrial Strategy (BEIS). Depending on the tariff you are on, the fuel source and carbon emissions associated with the generation of your electricity may vary. For more information on our fuel mix, visit edfenergy.com/fuelmix

EDF Energy's fuel mix per tariff or productCoalGas NuclearRenewableOtherCO2 g/kWhRadioactive waste g/kWh
Blue (1)0.0%0.0%100.0%0.0%0.0%00.0070
Renewable (2)0.0%0.0%0.0%100.0%0.0%00.0000
All other (3)12.69%15.77%69.89%1.35%0.32%1750.0049

(1) Blue tariffs and products - all residential Blue+ tariffs and Blue for Business.

(2) All renewable tariffs and products. 

(3) All other tariffs and products - tariffs not referred to as Blue or Renewable.

The low-carbon electricity that we buy for Blue or Renewable tariffs and products is supplied into the National Grid. Customers receive that electricity through the National Grid, not directly from low-carbon generators.

Making a complaint

If we’ve let you down in any way, we’re here to help you find a solution.

To make a complaint, call our complaints team (8am to 5pm Monday to Friday) on 0333 200 5101(1) or 0113 820 7292 from a mobile. You can email us at: complaintresolutionmanager@edfenergy.com or write to: FREEPOST: EDF ENERGY – COMPLAINTS RESOLUTION MANAGER.

If you’re still unhappy, email our Customer Services Director Executive team at CSDirector@edfenergy.com or write to FREEPOST: EDF ENERGY – CUSTOMER SERVICES DIRECTOR If you’re still not satisfied, you can contact the Ombudsman Services: Energy on 0330 440 1624 (9am to 5pm Monday to Friday) or visit ombudsman-services.org/energy for a free and independent review. If the Ombudsman finds that we have not acted correctly, they’ll make recommendations on how we can put things right.

This might include:

  • an apology or explanation
  • compensation
  • any other relevant action

To view our full complaints handling procedure or to find out information on visiting one of our business premises, go to our complaints page