Why switch your electricity and gas supplier?
Here're our top three reasons people choose to change energy supplier:
- Choice - People looking for the best tariff to suit their needs
- Excellent customer service
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Peace of mind - knowing they're buying energy from a reliable and stable company
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Variable energy tariffs
- The price you pay goes up and down
- Available for prepayment and smart meter PAYG customers
- No tariff end date
- No exit fee
Electric vehicle tariffs
- Fixed pricing for a year
- Five hours off-peak electricity every night (pop your washing machine on too!)
- Works with all charge points and EVs
- Available for new and existing customers
Change your electricity and gas supplier in four easy steps
Switch your energy provider in four easy steps!
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Get a quick quote, choose your tariff and buy online
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We'll talk to your current supplier so you don’t have to
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We'll contact you when we’re ready for your meter reading(s)
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We'll let you know when your switch is complete
Why switch your energy to EDF?
- Excellent customer service - we're rated 'Excellent' on Trustpilot
- Easy, simple and hassle-free switching - backed by the Energy Switch Guarantee
- You're with Britain's biggest generator of zero carbon electricity - we’re busy generating more British zero carbon electricity(4) than anyone to help keep future energy costs down for everyone and help cut UK carbon emission to nothing.That's why we're also helping customers transform their homes with low carbon living solutions like air source heat pumps, solar panels and batteries, and everything you need to change to EVs from petrol or diesel cars.
Changing suppliers with Energy Switch Guarantee
The Energy Switch Guarantee is an agreement between electricity and gas suppliers to make switching easier.
When you join EDF, we'll handle everything for you. This means:
- Your energy supply won't be interrupted
- The switching service is free
- We'll sort everything, including getting in touch with your current provider to let them know when you're leaving
The switch timeline depends on which option you choose below:
| Switching options | Length of time the switch will take to complete |
| Switch after your 14-day cooling-off period. |
Your switch will occur within five working days from the end of your cooling-off period. |
| Switch within your 14-day cooling-off period. | Within five working days, you'll start paying us for any energy as soon as your switch is complete. |
- You can change your mind. We give you a 14-day cooling-off period to cancel your contract if you change your mind
- Your old provider will send you a final bill no later than six weeks after the switch. If they owe you any money, your old energy company will refund this to you no later than 14 days after sending you the final bill
Top 5 questions about switching energy supplier
If you'd like to know more, read our handy guide on switching energy suppliers
To switch energy suppliers, what information do I need?
It's best to have your recent energy bill to hand. This'll have all the information you need, including your electricity and/or gas use. If you can't find a bill, but know the information below, you can still easily compare energy prices:
- Post code
- Name of your current energy supplier
- Name of the tariff you're on
Is it worth switching energy providers?
Yes! It's really worth switching your electricity and gas supplier or, at least, having a look at the market on a regular basis. When comparing energy prices, it's good to check:
- Does the new tariff have exit fees?
- Does your current tariff have exit fees?
- Is the energy low-carbon or renewable?
- Is the customer service reliable?
- Can you look after your energy account online?
How can I keep track of my switch progress?
Keep up to date with the process of your switch online or in the app. There's no need to call us – just sign up for MyAccount to get started
Can I cancel my switch at any time?
If you want to cancel your switch to us, you should let us know straight away.
What happens next depends on whether we've started supplying you with energy or not.
If we haven't yet started supplying you with energy – and you're still within your 14-day cooling off period
Just sit back and relax – you don't need to do anything! You'll stay with your current supplier, and we'll take care of the cancellation for you. We'll be back in touch to let you know when it's done.
If we've already started supplying you with energy and you’re still within your 14-day cooling off period
You can choose from:
1. Stay with EDF and upgrade your energy plan - if you want to do this, simply call(5) us:
- Prepayment and Smart Pay As You Go Customers: 0333 200 5100
- Direct Debit and Cash/Cheque Customers: 0333 006 99 50
- Text telephone for customers with hearing difficulties: 0800 096 29 29
2. Go back to your previous energy supplier - please get in touch with your previous supplier, if you’d like to switch back to them. Make sure to go back on equivalent terms and conditions
3. Choose a new energy supplier - please choose a new tariff with another supplier. You’ll have a new energy tariff, contract, and terms and conditions.
We'll also write to you to let you know about these options. While you decide what to do, you'll stay on the tariff you chose when you joined EDF and you'll need to cover the cost of any energy you use during your time with us.
You have 15 working days to make a decision from when we have sent you information about your cancellation. If you don't pick one of these three options or we don't hear from you within this time, you'll stay with EDF and move on to our deemed tariff. This means your energy prices can go up or down. You can check what our deemed prices are in the letter we send you outlining your choices.
Do I need to let my current supplier know I'm leaving?
No, you don't. We do this! But we will need your meter readings. We'll be in touch with your old supplier to make sure they send you an accurate final bill.
Guides to energy and beyond
Choosing energy tariffs
Read our guide on choosing the best energy tariff to help you make the right decision for your needs.
Reduce energy use at home
This handy guide will help you reduce your energy and carbon emissions at home in a few easy steps.
How 'green' is your tariff?
Here we explain what really goes on with 'green' tariffs and what to look out for.
Want to lower your heating bill?
Look into air source heat pumps, which can typically save £1,548 over ten years and produce 64% less carbon emissions.
Zero carbon electricity(4)
Find out what we're doing to help us all reduce our carbon emissions to nothing.
Renewable energy
Here's all you want to know about renewable energy sources.
The future of travel is here
Our electric car hub offers EV leasing and EV tariffs. Drive into low carbon future.
Economy 7 meters
Although you can't get an Economy 7 meter anymore, there are still many around. Read our Economy 7 guide to make the most of your meter.