Warm Home Discount terms and conditions | Help and support for home customers

Terms and Conditions

1. About the Scheme

The Warm Home Discount Scotland Broader Group Scheme (the "Scheme") provides a £150 rebate to eligible households in Scotland ("Rebate").

The Rebate may be provided as:

a credit to your electricity account;
a voucher for traditional prepayment customers;
a payment applied directly to a Smart Pay As You Go meter; or

Where the Rebate is applied as a credit to an account, it will be applied to the electricity account.

The method used to provide the Rebate will be determined by EDF based on your payment type and account arrangements.

2. Eligibility

To be eligible for the Scheme:

i) your property must be located in Scotland;

ii) EDF must supply the electricity to the property at the time of application;

iii) you, or another named electricity account holder living at the property, must meet one or more of the Scotland Broader Group eligibility criteria published by EDF for the 2026/27 Warm Home Discount scheme year;

iv) you must complete any application, verification or evidence requirements requested by EDF or organisations acting on EDF's behalf; and

v) you must continue to be supplied with electricity by EDF until the Rebate is paid.

Meeting the eligibility criteria does not guarantee payment of a Rebate.

3. One Rebate Per Household

Only one application may be made per eligible household.

A household can receive only one Warm Home Discount rebate for the 2026/27 scheme year.

If a customer applies through the Scotland Broader Group and is later identified as eligible for the Warm Home Discount Core Group, any Scotland Broader Group application or payment may be withdrawn or removed, as appropriate. The rebate will then be provided through the Core Group.

4. Application Period

Applications open on 27 October 2026.

EDF may close applications:

i) when the Scheme target has been reached; or

ii) on 28 February 2027; or

iii) at any earlier date which EDF reasonably considers necessary.

Applications received after the Scheme closes will not be considered.

5. Verification and Evidence

EDF may require you to provide evidence to support your application and confirm eligibility.

Any evidence requested must:

be accurate and complete;
relate to the applicant, partner or household as applicable; and
be provided within any timeframe specified by EDF or organisations acting on EDF's behalf.

Failure to provide requested evidence may result in an application being declined.

EDF reserves the right to reject applications where information supplied is incomplete, inaccurate, misleading or fraudulent.

6. Information Sharing and Verification

To assess eligibility for the Scheme, you acknowledge and agree that EDF and organisations acting on EDF's behalf may:

i) request information from the Department for Work and Pensions (DWP) or other organisations to verify eligibility;

ii) share information and evidence supplied as part of your application with the DWP or other organisations for verification purposes; and

iii) receive information from the DWP or other organisations to confirm eligibility for the Scheme.

7. Consent

By applying for the Scheme, you consent to:

i) EDF and organisations acting on EDF's behalf using the information provided in your application to assess eligibility, administer the Scheme and process any Rebate;

ii) EDF sharing information and supporting evidence with relevant third parties where required to verify eligibility; and

iii) relevant third parties sharing information with EDF where necessary to assess or confirm eligibility for the Scheme.

You also agree that EDF or organisations acting on EDF's behalf may contact you to request further information or evidence needed to process your application.

8. Use of Information

You acknowledge that EDF may use information provided during your application:

to assess eligibility;
to administer the Warm Home Discount Scheme;
to provide the Rebate;
to comply with regulatory obligations; and
to identify other support for which you may be eligible.

9. Record Retention

EDF may retain information provided as part of your application for as long as required to administer the Scheme and meet legal, audit, regulatory and record-keeping requirements.

10. Changes to the Scheme

EDF reserves the right to amend these Terms and Conditions where reasonably necessary, including to comply with legal or regulatory requirements or changes to the Warm Home Discount scheme.

11. Limitation

Eligibility for the Scheme and payment of a Rebate are subject to the Warm Home Discount Regulations, EDF's approved scheme arrangements and successful completion of any required verification checks.

EDF's decision regarding eligibility and payment of the Rebate will be final, subject to any applicable complaints process.

12. Definitions

In these Terms and Conditions:

EDF, we, us and our mean EDF Energy Customers Ltd (Company Number 02228297).
You and your mean the person applying for the Scheme.
Scheme means the Warm Home Discount Scotland Broader Group Scheme 2026/27.
Rebate means the £150 Warm Home Discount payment provided under the Scheme.

13. Acceptance

By submitting an application, you confirm that:

the information you have provided is accurate and complete to the best of your knowledge;
you have read and understood these Terms and Conditions; and
you agree to be bound by them.

Important

This application is only for customers living in Scotland who wish to apply for the Warm Home Discount through EDF's Scotland Broader Group.

If you are eligible to receive the Warm Home Discount automatically through the Core Group, you do not need to apply. The Department for Work and Pensions (DWP) will contact eligible Core Group customers directly.

Customers who believe they may be eligible for the Scotland Broader Group should apply while applications are open and should not delay applying while waiting to find out whether they qualify automatically through the Core Group.

Warm Home Discount Scotland Broader Group Scheme 2026/27