EDF customer 'Bill Credit' terms and conditions

1. Customers must meet the following criteria to qualify for the Offer (“Qualifying Customers”): 

a. The customer must have their domestic electricity supplied by EDF; 

b. The customer must be the registered holder of an active EDF electricity supply account; 

c. The customer must have been informed about the offer of a ‘bill credit,’ which will be applied as a credit to their account, through email, within MyAccount or over the phone with EDF;

d. The customer must choose a new fixed end date tariff and agree to the terms of the tariff chosen.

2. The Credit will be added to the customer’s live account within 60 days of the new contract starting. The Credit will show on the customer's statement. 

a. If the customer leaves within 90 days of the credit being applied, EDF reserve the right to remove the credit from the final account balance on the customer's account.

b. The credit is only available when the customer changes tariff or renews directly with EDF. If the customer signs up through a third-party website, the credit won’t apply.

3. The amount of Credit the customer will receive will be written in the email in which the Offer was sent.

4. The Offer is not transferable, no cash equivalent will be offered, and it cannot be used in conjunction with any other offer.

5. EDF reserves the right to disqualify any Qualifying Customer who does not fully comply with these Terms and Conditions or if the Qualifying Customer’s conduct is contrary to the spirit or intention of the Offer. 

6. Only one Offer will be applied per Qualifying Customer. 

7. Only the registered account holder of the domestic energy account with EDF may claim the Credit, and only if they were informed that they are eligible to claim the Credit. The Offer cannot be claimed by anyone other than the person named on the account.

8. The Offer will automatically expire, and the Credit cannot be claimed after the expiry of 60 days following the date of your new contract starting with us. 

9. EDF reserves the right to extend, withdraw, amend, or replace the Offer with immediate effect. If this offer is withdrawn, amended, or replaced, EDF shall publish notice and/or the amended Terms and Conditions on its relevant customer-facing web page(s). 

10. EDF’s privacy policy shall apply to any data collected in connection with this Offer and can be found on our website at https://edfenergy.com/terms-conditions/privacy-cookie-policy.