EDF customer 'Promotion Credit' terms and conditions

The scheme: Promotion Credit offer incentive.

  1. Customers must meet the following criteria to qualify for the Offer (“Qualifying Customers”): 

    a. The customer must have their domestic electricity and/or gas supplied by EDF; 

    b. The customer must be the registered holder of an active EDF electricity and/or gas supply account; 

    c. The customer must choose a new fixed end date tariff and agree to the terms of the tariff chosen for the "credit" to be applied.

    d. Promotion Credit offers can be applicable to electric vehicle (EV) tariffs only. In this case, the customer must choose a new EV fixed end date tariff and agree to the terms of the tariff chosen for the "credit" to be applied.

  2. The Credit will be applied to the customer’s live account within 10 days of the new contract starting. The Credit will show on the customer's statement. Customers who cancel or switch away from EDF before the Credit is applied will not be eligible.
  3. When the offer of a Credit is available, the amount of Credit the customer will receive will be displayed in the 'Change tariff' section of the customer's online account. Eligibility criteria apply for all our tariffs. To check if you are eligible, please visit https://www.edfenergy.com/eligibilityandfeatures.
  4. The Offer is not transferable, no cash equivalent will be offered, and it cannot be used in conjunction with any other offer.
  5. DF reserves the right to disqualify any Qualifying Customer which does not fully comply with these Terms and Conditions or if the Qualifying Customer’s conduct is contrary to the spirit or intention of the Offer.
  6. Only one Offer will be applied per Qualifying Customer.
  7. Only the registered account holder of the domestic energy account with EDF may claim the Credit. The Offer cannot be claimed by anyone other than the person.
  8. The Offer will automatically expire, and the Credit cannot be claimed after the expiry of 60 days following the date of your new contract starting with us.
  9. EDF reserves the right to extend, withdraw, amend, or replace the Offer with immediate effect. If this offer is withdrawn, amended, or replaced, EDF shall publish notice and/or the amended Terms and Conditions on its relevant customer-facing web page(s).
  10. EDF’s privacy policy shall apply to any data collected in connection with this Offer and can be found on our website at https://edfenergy.com/terms-conditions/privacy-cookie-policy.