Love2shop GBIS Customer Promotion Terms and Conditions
The Promotion is provided by EDF Energy Customers Limited, a company registered in England & Wales with company number 02228297, having its registered address at Nova North, 11 Bressenden Pl, London SW1E 5BY (“EDF”). Partaking in the Promotion signifies acceptance by the customer of these Terms and Conditions. The Promotion is facilitated by Love2shop, a company registered in England & Wales with company number 00402152, having its registered address at Valley Road, Birkenhead, Merseyside, CH41 7ED.
Customer Promotion
1.1 The Promotion will run from 00:00 on 11/03/2025 (the “Opening Date”) to 00:00 on 31/03/2026 (the “Closing Date”) inclusive (the “Promotional Period”)
1.2 The Promotion will be offered to customers who:
1.2.1 register their interest in the Great British Insulation Scheme (“GBIS”) via the EDF website, in accordance with clause 2 below;
1.2.2 meet the specific GBIS eligibility criteria which for the avoidance of doubt requires the following : i) an EPC rating of E, F or G; ii) a council tax band A, B, C or D in England or council tax band A, B, C, D or E in Wales; iii) a floor area in 0-72 banding; and iv) <100mm loft insulation shown on an EPC (the “GBIS Eligibility Criteria”);
1.2.3 have their post code in one of the following areas: AL, B, BA, BB, BD, BH, BL, BS,CB, CF, CH CM, CO, CT, CV, CW, DE, DH, DL, DN, DT, DY, E, EC, EN, EX, FY, GL, GU, HD, HG, HR, HU, HX, IG, IP, L, LA, LD, LE, LN, LS, LU, M, ME, MK, N, NE, NG, NN, NP, NR, NW, OL, OX, PE, PL, PO, PR, RM, S, SA, SG, SK, SN, SO, SP, SR, SS, ST, SY, TA, TF, TN, TQ, TS, W, WA, WC, WD, WF, WN, WR, WS, WV, YO (the “Eligible Post Codes”).
1.2.4 subsequently have loft insulation installed at their property (the “Installation”) by one of EDF’s installation partners by 31 March 2026.
1.3 Any customer who registers their interest in GBIS after the Closing Date, will not be eligible for the Promotion.
To take part in the Promotion:
2.1 Customers will receive an email or SMS from EDF which will contain a designated URL.
2.2 You must click on this URL and register your interest in GBIS during the Promotional Period.
2.3 Upon registering your interest in GBIS, EDF will contact you to further discuss and arrange your Installation.
2.4 Once the Installation has been completed, EDF will email you a link to the Love2shop website where you can choose a £150 voucher from the list of retailers available (the “Voucher”).
2.5There is no purchase necessary to enter the Promotion.
Eligibility
3.1 To be eligible for the Promotion, you must:
3.1.1 at all times comply with these Terms and Conditions;
3.1.2 be aged 18 or over;
3.1.3 reside in Great Britain (the Promotion is not available in Northern Ireland);
3.1.4 own the property at which you are interested in having the Installation;
3.1.5 register your interest in GBIS during the Promotional Period;
3.1.6 meet the GBIS Eligibility Criteria; and
3.1.7 have an Eligible Post Code; and
3.1.8 have the Installation.
3.2 This Promotion is not available to employees of EDF or employees of EDF’s holding or subsidiary companies, agencies or suppliers appointed by EDF or its holding or subsidiary companies who are professionally connected with the Promotion or its administration, or members of immediate families or households of such employees.
3.3 In entering the Promotion, you confirm that you are eligible to do so and eligible to claim the Voucher.
3.4 If the Installation does not go ahead for any reason, you will not be eligible to claim the Voucher.
3.5 There is a limit of one Voucher per household.
The Voucher
4.1 Customers will receive an email from EDF with a link to the Love2shop website to choose their Voucher, within 60 working days from the date of the Installation.
4.2 Customers will have a choice of different vouchers, as made clear on the Love2shop website, and as may be amended from time to time.
4.3 EDF and Love2shop reserve the right to substitute the Voucher with an alternative similar Voucher, where the customer’s chosen Voucher is no longer available.
4.4 The Voucher is not negotiable, transferable or exchangeable for a cash alternative.
4.5 Any other costs incurred in addition to those set out above are the responsibility of the customer.
4.6 The customer hereby accepts that EDF cannot guarantee and is therefore not responsible for their use of the Voucher and once awarded, any such complaint or issue relating to the Voucher shall be redirected to the relevant retailer and subject to their terms and conditions.
Limitation of Liability
5.1 EDF does not accept responsibility for applications that are lost/damaged or delayed, regardless of cause, including for example as a result of any equipment failure, technical malfunction, systems, satellite, network, server or any computer hardware or software failure of any kind, nor will it accept proof of posting or transmission as proof of receipt of entry into the Promotion.
Data protection and publicity
6.1 By entering into the Promotion, you agree that any personal information provided by you in relation to the Promotion may be held and used by EDF or its agents and suppliers to administer the Promotion.
6.2 EDF reserves the right to disqualify any customer which does not fully comply with these Terms and Conditions or if the entrant’s conduct is contrary to the spirit or intention of the Promotion.
6.3 EDF may cancel this Promotion at any time, and/or may amend the terms of the Promotion.
6.4 If these Terms and Conditions or any part of them should be determined to be illegal, invalid or otherwise unenforceable, then to the extent that they are so illegal, invalid or unenforceable, they shall in that state or country be treated as severed and deleted from these Terms and Conditions and the remaining Terms and Conditions shall survive and remain in full force and effect.
6.5 These Terms and Conditions shall be governed by the law of England and Wales, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.
6.6 Please do not enter this Promotion if any of these provisions are unacceptable.