Change is in our power - transforming the energy industry for small businesses
From customer service, to net zero - at EDF we're on a mission to change the energy industry.
Just like our small business customers across the UK, in the small business team at EDF, we have BIG ambitions! Our mission is simple: less effort, less carbon and less cost for our small business customers.
1. Less effort: transforming how we serve our small business customers
With the recent upgrade to our systems, we now operate a well trusted platform designed specifically for utility companies. Like most moves to a new system, there are some challenges for certain customers – we’re sorry for any inconvenience, we're working hard to resolve these.
We’re now seeing customers truly benefit from the new system and EDF ways of working. We're proud to see this is reflected by being rated Excellent on TrustPilot.
What does this mean for you?
Effortless online account management – see your balance, submit meter reads, download invoices and update your details - all in just a few clicks.
“We contacted EDF to ask if our two accounts could be accessed via one login. This was done within seconds, many thanks.” EDF Small Business Customer, October 2024
Communicate the best way for you – email, whatsapp, text, call or self-manage your account online or via the app, take your pick.
“Answered the phone quickly and dealt with my query effectively and with speed” EDF Small Business Customer, October 2024
Got a question? You’ll speak to dedicated small business energy specialists – our specialists talk about gas and electricity to small businesses all day. They just get it! We invest in 3 weeks+ of training for our small business team and we’re working hard to provide a culture that attracts and retains the best people! That’s why we have a team that’s friendly, efficient and happy!
“What a good experience I’ve had this morning talking to a lovely lady called Gillian who helped me so much. Her knowledge was incredible and mannerism too” EDF Small Business Customer, October 2024
“Beverley from EDF was helpful in every aspect. She answered all questions and was very kind and polite.” EDF Small Business Customer, October 2024
You’ll talk to the same team – you may even speak to the same person who dealt with your query before. But if you don’t – they’ll probably be sitting next to, or opposite them. We know continuity is important to our small business customers, so we’ve set our teams up into Pods, which are groups of energy specialists allocated to certain accounts, so you can get just that.
“Polite, interested ,focussed” EDF Small Business Customer, October 2024
Quick and no obligation quotes online – get a quote in just 60 seconds, compare our small business tariffs and pick one that’s right for you. We guarantee our cheapest prices online!
A dedicated small business sales team – we have a sales team just for our small business customers. We get that your needs are different to large business or domestic customers and our sales team know just how to help.
Want effortless online account management and dedicated small business energy specialists at your fingertips? Get a quote in 60 seconds to find a tariff that's right for your small business.
2. Less carbon: reducing our reliance on energy imports and helping prevent future price rises
At EDF we're generating more British zero carbon electricity than anyone else! We’re building the infrastructure and generating the zero carbon electricity that Britain needs for a cleaner and more secure future. We're Britain's biggest generator of wind, nuclear and solar electricity combined. Our ambition is to use our knowledge to help small businesses on your journey to net zero!
3. Less money: you’ve got the power!
Take control with Energy Hub – If you’ve got a smart meter and are on a standard or E7 meter, you can access Energy Hub - a powerful tool designed to give you detailed insights into your energy usage. The personalised dashboard helps you make smarter decisions to save on your energy.
Use less energy – becoming more energy efficient can go a long way, there's more ways than you may think to cut your business energy spend.
Come direct - you’ll see our cheapest prices direct, via our website. Compare small business energy tariffs today, get a quote in just 60 seconds.
Check and compare your tariff - There was a time when a variable tariff felt safer. But as we see energy prices level out and with EBDS ending this year, now might be the right time for your business to fix. You could save money switching from a deemed or variable tariff to a fixed tariff. Don't forget to compare your unit rates and standing charges. A lower standing charge isn’t always cheaper overall!
Small businesses are the beating heart of the UK economy and we’re proud to be the second largest energy supplier to small businesses across the country. That’s why we’re investing in change, to save you time and money, by providing effortless account management – online and offline, as well as competitively priced tariffs.
