TPI FAQ's
Frequently asked questions
What will happen with commission payments for contracts we’ve already agreed with Opus?
Your Opus Business Development Manager will be in touch in due course, as this will be managed by Opus.
Will any contracts that were already agreed still be processed?
Yes, any contracts that were agreed prior to 26th June 2024 will all still be processed.
Can I still submit a contract with Opus?
Opus are no longer accepting contract submissions for indirect sales.
What should I do with Opus contracts that are due for a renewal between now and the migration date to EDF, but haven’t yet agreed a contract?
No longer able to sell new acquisitions from Opus Energy to EDF
• All affected Opus Energy accounts have now been migrated into our Kraken system with industry processes commencing and an expected supply start date of 01.09.2024
• This means if you were to submit an Opus Energy to EDF new acquisition sale, this would reject as we're already in the process of becoming the supplier
What Do We Need From You?
• With immediate effect, please do not send any new acquisition sales to EDF, where the current supplier is Opus Energy
• You can submit these to us as renewal sales with a start date of 01.09.2024 or later. We need you to wait and submit these after 01.09.2024 when the accounts are live to allow for these to be processed successfully
• Any acquisition, or renewal sales submitted before 01.09.2024 will reject during this final stage of migration
Will customers tariffs change as part of the transfer to EDF?
EDF have agreed to honour the ‘fixed’ tariffs as part of the agreement. For customers on fixed tariffs, prices, terms and conditions will remain the same for the duration of the fixed term. Customers on non-fixed tariffs will be matched to the closest EDF equivalent tariff.
|
Opus |
EDF |
|
Deemed |
Deemed |
|
Variable |
Freedom for business |
|
Out of contract |
Extended supply |
I’m a TPI that doesn’t have an agreement with EDF, how should I process contracts?
In the interim, whilst migration occurs, we are not in a position to onboard new brokers, so please arrange to submit any contracts through an aggregator. We will be considering new TPI opportunities later in the year. Our current aggregators we work with are:
- Alpha Energy
- Assured Energy
- Business Overhead Solutions
- Cobana
- Corven
- Energy Advice Line
- Eyebright
- Fidelity
- Forward Energy
- Love Energy Savings
- Online Direct
- POWWR / UD Group
- Smarter Business
- Trust Green Limited
- UCR Consultants
- Utility 360
- Utility Bidder
- Utility Helpline
- Youtilities
Will EDF be contacting customers directly to inform them of the changes?
Yes, all customers well be written to by both Opus and EDF to keep them informed of the changes.
Will EDF honour the renewable electricity certificates that are applicable to Opus fixed tariffs?
If the customer is on a fixed tariff with Opus where these apply, they'll be transferred to EDF, and will continue for the duration that the customer remains on that fixed product.