Five star success for Hunterston B visitor centre

Staff at EDF Energy’s Hunterston B power station are celebrating after the visitor centre retained its five-star rating from VisitScotland.

The visitor centre, the guides and the power station tour were recently assessed by a mystery shopper who described the experience as “fascinating” and said the tour guide demonstrated a “real enthusiasm for the site”.

The visitor centre is one of just seven attractions in Ayrshire and Arran with a five-star rating, an accolade it has held since 2013.

The awards focus on the standard of the welcome, hospitality and service provided and show the standard of customer care visitors should expect.

Acting Station Director Paul Forrest said: “This is a great achievement for the visitor centre and I am very proud of the team who have maintained such a high standard over the past five years.

“Nuclear power plays an important role in our energy infrastructure and last year Hunterston B generated enough electricity to power almost 2 million homes. The centre and the tour give people the chance to visit the heart of a working power station and find out exactly how this happens.”

Visitor Centre Coordinator, Emma Horne, said: “I am delighted that we have retained a five-star rating. The guides at the visitor centre work incredibly hard to ensure every visitor who comes through our door is given a warm welcome and leaves feeling well informed about the work we do here.

“Over the past five years we’ve had more than 14,500 people through our doors. Our tours are free and we cater for individuals as well as groups so I would encourage anyone who has not visited yet to get in touch and book a tour.”

You can visit Hunterston B power station’s Visitor Centre Monday- Friday between 9 am and 4 pm or at weekends (subject to availability and demand). If you would like a plant tour you will need to book in advance on 01294 826008 or you can e-mail hunterstonbtours@edf-energy.com.

Two ladies smiling while in conversation in an office

Latest news

Visit the EDF Energy media centre for all the latest news.

 

Lady smiling while in conversation with another lady

Our Customer Commitments

We are committed to delivering fair value, better service and simplicity.