Vincent de Rivaz, EDF Energy's chief executive, today announces the launch of its new Customer Commitments for Businesses
* Promise to deliver Fair Value, Better Service, and Simplicity
* Announces new contracts to be developed to help start-up companies
* Highlights 'growing momentum' of new nuclear programme
Vincent de Rivaz, EDF Energy's Chief Executive has today launched EDF Energy's Business Customer Commitments, focused at serving SME and large business customers.
He told the annual EDF Energy Talk Power Conference in London that the new Business Customer Commitments focused on the three themes of 'Fair Value', 'Better Service' and 'Simplicity'. They build on EDF Energy's 'Customer Commitments' dedicated to residential customers which were launched last month.
He went on to say that EDF Energy's new nuclear build programme continues to gather pace and is growing in momentum. Recently, contracts with supply companies worth £300 million have been signed alongside a £15m investment in partnership with Bridgewater College to create a world class training facility.
Mr de Rivaz made clear the importance of continuing and tangible progress by the Government on its Electricity Market Reform plans. These reforms will help the industry to deliver the massive investments which are needed to provide secure, affordable and low carbon energy in the future.
In his speech, he also highlighted the need to rebuild trust in the industry. He said that this was at the heart of what EDF Energy is trying to do. Launching the Business Customer Commitments, he said that they were an important step on that journey. The new commitments promise action on three areas: Fair Value, Better Service and Simplicity:
For entrepreneurs and start-ups, the company has have promised to launch good-value fixed term contracts, lasting months rather than years. These new contracts will have no termination fees and will help customers to budget whilst their business is growing.
EDF Energy has also today provided a sneak preview of Visi, a new real-time energy dashboard service inspired by the energy monitoring system that the company has developed with LOCOG for the Games. With its interactive energy display, Visi will help energy and sustainability managers in larger businesses to educate and influence staff to encourage energy saving changes in their behaviour.
SME customers already have 24/7 online access to their account with MyAccount. This year, EDF Energy will also be introducing online Live Chat, to make it even easier for our customers to talk to us.
For larger business customers, EDF Energy is the first energy company to gain Service Mark accreditation from the Institute of Customer Service and was recognised as 'Supplier of the Year 2011' at the Energy Awards. This year EDF Energy is going further and investing in streamlining its existing processes, so the company can give customers more tailored and timely information.
SME Customers already enjoy a simple single unit rate, direct debit discounts and can now easily get an accurate quote online. Face to face advice is available too. EDF Energy is further simplifying its prices so it's easier for customers to choose the right product for them and will also introduce a far simpler bill with the Plain English Crystal mark.
The company already helps larger energy customers understand the complicated energy issues they face through initiatives such its annual Talk Power Conference and no-nonsense guides developed with the For Dummies publishers.
In 2012 EDF Energy will be publishing even more useful information via www.letstalkpower.com, as well as rolling out even clearer bills.
Customers can check up on progress against these commitments on the company's website at www. edfenergy.com/business-ourcommitments