10 Sep 13

Torness visitor centre gets five stars

There are celebrations all round at EDF Energy’s Torness power station after the new visitor centre was given the thumbs up from VisitScotland.

VisitScotland uses a five-level star-grading system to show the standard of customer care and range of facilities on offer. The awards focus on the standard of the welcome, hospitality and service they provide. The number of stars awarded to a property indicates the levels visitors can expect from the establishment.

VisitScotland sent a series of mystery shoppers to the visitor centre at Torness over the last few months to look at standards there. The final assessment found that; “many examples of outstanding practice were demonstrated and a five star award can be confirmed as a result.”

Paul Winkle, station director said: “This is an outstanding achievement and I am very proud of the team.

“The visitor centre is an excellent way of connecting local residents and visitors to the working life of the power station, and also increasing understanding of the importance of nuclear power to our energy infrastructure.

“A five star rating ensures visitors will be receiving the best we have to offer.”

VisitScotland highlighted the friendly, helpful and knowledgeable staff on hand at the visitor centre, including manager Faith Scott who said: “We are all delighted to receive five stars from VisitScotland as a lot of hard work has gone into making the centre just right for all ages and levels of interest that come to see us.

“I am incredibly proud of the team who work here and would like to encourage as many people as possible to come and see Torness for themselves. We have already had more than a thousand people through the doors and it is absolutely free.”

Manuela Calchini, VisitScotland’s Regional Director for Edinburgh and the Lothians, said: “A trip to the visitor centre at Torness is a fascinating and educational experience for people of all ages and I would like to congratulate EDF Energy on this wonderful achievement.”

You can visit Torness Visitor Centre Mon- Friday between 9 am and 4.30pm. If you would like a plant tour, which is also available at the weekend, you will need to book in advance on 01368 873 909 or you can e-mail tornessvisitorcentre@edf-energy.com