20 Apr 17

Hinkley Point's community champions honoured

EDF Energy’s Hinkley Point Visitor Centre has won a top award for the service it provides to local people and those travelling from further afield.

The team regularly answers queries about energy bills and tariffs, recruitment inquiries and calls about visiting both Hinkley Point B and Hinkley Point C.

Since it opened in December 2012, more than 60,000 people have been through the doors of the centre, which is based in Angel Place Shopping Centre, Bridgwater.

The team’s commitment and hard work was recognised in EDF Energy’s Generation Performance Innovation Awards, with the visitor centre beating off stiff competition to win the Community Champion Innovation Award.

Sherryl Sellick, visitor centre co-ordinator, who was joined by colleagues to collect the award, said: “We’re very much a one-stop shop for all sorts of inquiries.

“As well as promoting our nuclear generation, nuclear new build and renewables activities, we also have a weekly customer services expert who calls in, all of which has helped to make the centre a focus for EDF Energy inquiries in the county.”

Tours of Hinkley Point B have been extremely popular and since the centre opened over 11,000 people have visited the power station – 50 per cent have travelled more than 40 miles for the experience.

The team has also started hosting site tours to Hinkley Point C and so far over 500 people have taken a tour around the construction site.

During the last four years, the team has dealt with over 4,000 customer service enquiries relating to electricity bills and tariffs, and with over 3,500 recruitment enquiries.

In addition, the team holds charity fundraising events and has partnered with the Union of Construction Allied Trades and Technicians (UCATT) to regularly host basic computer skills training courses where the local community can improve their employability skills.

It also plays a prominent role in the delivery of the Hinkley Point C Inspire education programme which encourages young people to study STEM (science, technology, engineering and maths) subjects in order to make the most of the opportunities from the new power station.

The team hosts ‘exploring electricity’ tours of Hinkley Point B power station and runs workshops in local schools for Key Stage 2 pupils.

Pictured, from left, are EDF Energy’s HR Director Generation Ann-Marie Robson and visitor centre team members Sherryl Sellick, Marie Howe, Sue Butler and Caroline Woods.

For more information contact:

Annelise Cowie
External Communications Manager, Hinkley Point
01278 654535
07813 232385

EDF Energy in the South West

In the South West EDF Energy employs around 4,000 people across three key sites; at Hinkley Point in Somerset, at Barnwood, near Gloucester, and at Exeter. We operate Hinkley Point B power station, which employs around 550 staff and 220 contract partners. A new nuclear power station, capable of supplying around 5 million homes, is planned at Hinkley Point, subject to a final investment decision. We have an operational support centre at Barnwood, while Exeter is home to one of EDF Energy’s three UK-based call centres. As well as currently generating enough power for some 1.5 million homes in this region, EDF Energy also provides gas and electricity to 610,000 customers with over 20% of those opting for one of the company’s Blue+ products backed by low-carbon generation. We make sure we buy enough electricity generated from a low-carbon nuclear source to match every unit of electricity we estimate our Blue customers use. EDF Energy is proud to power some of the largest companies in the UK, including sites for the Ministry of Defence, Tesco Stores Limited, Morrisons and Everything Everywhere, right here in the South West.