7 Dec 18

Five-star success for Torness visitor centre

It is five for five for Torness power station’s visitor centre after VisitScotland’s mystery shopper dropped in to tour the EDF Energy station.

The East Lothian facility has retained its five star award from the national tourist organisation for the fifth year in a row.

The ratings focus on the standard of the welcome, hospitality and service provided and show the standard of customer care visitors should expect.

The confirmation came after an assessor described the tour as “excellent” and was impressed by the enthusiasm and knowledge shown by the guide.

Station Director Robert Gunn said: “Gaining and retaining a five star rating from Visit Scotland for five years in a row is a really impressive achievement. I’m delighted that our team is doing such a great job of showcasing the amazing facility we have here in East Lothian.

“I’m proud of the fact that last year Torness power station produced enough low-carbon electricity to power around 2.2 million homes and pleased that we are able, through our visitor centre, to show people exactly how we do this.”

Visitor Centre Coordinator, Faith Scott, said: “Our guides work hard to make sure that our visitors have a five star experience when they visit so having confirmation of that from VisitScotland is a great boost. They are all really enthusiastic about what they do and that clearly comes through in the tours.

“Over the past six years we have had more than 23,000 people through our doors and I hope that every one of them has left feeling well informed about the power station and how it works.”

You can visit Torness power station’s visitor centre Monday- Friday between 9 am and 4.30 pm. Tours are free and cater for groups and individuals but need to be booked in advance. You can book by calling 01368 873909 or e-mailing tornessvisitorcentre@edf-energy.com.

For more information

Fiona McCall
External Communications Manager (Scotland)
(T) 01355 846281
(M) 07813 232 347