Five-star success for Torness visitor centre
Torness power station’s visitor centre has had the seal of approval from Scotland’s national tourist organisation. VisitScotland have judged that the centre and the tour of the power station should retain their five-star rating.
The confirmation came after an assessor described the tour as “excellent” and said that although he had visited the station before the individual approach of the guides meant he still “learned additional facts and anecdotes”.
The ratings focus on the standard of the welcome, hospitality and service provided and show the standard of customer care visitors should expect. This is the fourth year the visitor centre has been awarded a five-star rating.
Station Director Paul Winkle said: “This is a great achievement for the visitor centre and I am very proud of the team who have maintained such a high standard over the past four years.
“Nuclear power plays an important role in our energy infrastructure and in 2016 Torness generated enough low-carbon electricity to power almost 2.5 million homes. The centre and the tour give people the chance to visit the heart of a working power station and find out exactly how this happens.”
Visitor Centre Coordinator, Faith Scott, said: “Over the past five years we have had more than 16,000 people through our doors so I am delighted that VisitScotland decided again that these visitors are having a five-star experience.
“The guides at the visitor centre are really enthusiastic about their work and thoroughly enjoy telling people about the power station and how it works. We work incredibly hard to ensure every visitor who comes through our door is given a warm welcome and leaves feeling well informed.
Tours are free and we cater for individuals as well as groups so I would encourage anyone who has not visited yet to get in touch and book a tour.”
You can visit Torness power station’s visitor centre Monday- Friday between 9 am and 4.30 pm or Saturday 10am – 4pm. Tours are free and cater for groups and individuals but need to be booked in advance. You can book by calling 01368 873909 or e-mailing email@example.com.
For more information contact:Fiona McCall
External Communications Manager (Scotland)
EDF Energy in Scotland
In Scotland EDF Energy operates Hunterston B in North Ayrshire and Torness in East Lothian which employ over 1,000 staff and around 500 contracting partners across the two power stations. EDF Energy employs a further 200 office based staff in East Kilbride. As well as generating enough power to serve some 4 million homes the company also provides gas and electricity to over 80,000 Scottish customers with around half of those opting for one of the company’s Blue+ products which are backed by low-carbon generation. We operate two windfarms in the Scottish Borders and make sure we buy enough electricity generated from a low-carbon nuclear source to match every unit of electricity we estimate our Blue customers use. EDF Energy is proud to power up some of the largest organisations in the UK, including supplying almost all public sector bodies in Scotland with after being awarded Scotland’s largest electricity supply contract by annual volume from April 2013. Following a landmark agreement with Network Rail the company also provides nuclear-backed Blue energy to power up the UKs electric rail network, covering most of the south east of England and the main lines from London to Edinburgh and Glasgow, as well as the Merseyrail network around Liverpool and the Glasgow suburban network.