Five-star success for Hunterston B visitor centre
It is five out of five for Hunterston B power station’s visitor centre after VisitScotland’s mystery shopper dropped in to tour the EDF Energy station.
The North Ayrshire facility has retained its five-star award from the national tourist organisation for the fifth year in a row.
The ratings focus on the standard of the welcome, hospitality and service provided and show the standard of customer care visitors should expect.
The assessor said the guides should be “commended for delivering consistently high standards.” The tour itself was described as “interesting” and “informative”.
Acting Station Director Roddy Angus said: “Gaining and retaining a five star rating from Visit Scotland for five years in a row is a really impressive achievement. I’m delighted that our team is doing such a great job of helping people understand how the power station works and showcasing the facility we have here in North Ayrshire.
Visitor Centre Coordinator, Emma Horne, said: “Our guides work hard to make sure that our visitors have a five star experience when they visit so having confirmation of that from VisitScotland is a great boost. They are all really enthusiastic about what they do and that clearly comes through in the tours.
“Since 2012 we have had more than 17,500 people through our doors and I hope that every one of them has left feeling well informed about the power station and about energy more generally.”
You can visit Hunterston B power station’s visitor centre Monday- Friday between 9 am and 4pm. Tours are free and cater for groups and individuals but need to be booked in advance. You can book by calling 01294 826008 or e-mailing email@example.com.